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Quick fix on Galaxy S5 that keeps freezing after the update

By: Noy-Noy | Monday, September 3, 2018

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Quick fix on Galaxy S5 that keeps freezing after the update
The main purpose that you would like to update your device system is to improve it's overall performance and enjoy some of the added features on your phone. But sometimes, due to the process that you performed unexpected errors will suddenly occur and one of it is system freezing. As a matter of fact, this type of problem is common not just on Samsung phones but to all devices that runs with android operating system.

So, this time, I'll walk you through in troubleshooting this issue to help Galaxy S5 users that had been bugged and complaining about this issue. We want you to do the step by step that we often providing to other users to determine all the factors that might causing your A5 to freeze. Don't worry, these methods will help you find the solution and fix the issue without bringing your device to the tech. That being said, here are the steps that you should perform:

Step 1: Run your phone in Safe Mode
In this method, we have to determine if there's a culprit affects the system and triggered the issue. While in this mode all your third-party apps will be disabled temporarily and only the pre-installed ones left running. Meaning, this won't the issue of the device, instead, it will only give you an idea if there's an app triggered it. To begin with, follow these steps:

  1. Turn off your Galaxy A5.
  2. Press and hold the Power key past the screen with the device name.
  3. When 'Samsung' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume Down key.
  5. Continue to hold the Volume Down key until the device finishes restarting.
  6. Safe mode will appear in the bottom left corner of the screen.
  7. Release the Volume Down key when you see 'Safe mode.'
However, while in Safe mode and your phone still freeze, proceed to the next step.

Step 2: Delete the System Cache Partition
If the system had been updated, then, there is a possibility that corrupt system files and data is causing it. This will reset the cache partition of your phone so that those obsolete caches will be wiped out and replaced by fresher ones. Although there is no assurance if the issue will be fixed after the method but numerous of users saying that this method works for them. So, to do this, just follow these simple steps:
  1. Turn off the device.
  2. Press and hold the Volume Down, Home and Power keys at the same time.
  3. When the device logo screen appears, release the Power key.
  4. When the Android logo appears, release the remaining keys ('Installing system update' will show for about 30-60 seconds before showing the android system recovery menu options).
  5. Press the Volume Down key several times to highlight 'wipe cache partition'.
  6. Press the Power key to select.
  7. Press the Volume Down key to highlight 'yes' and press the Power key to select it.
  8. When the wipe cache partition is complete, 'Reboot system now' is highlighted.
  9. Press the Power key to restart the device.
After you do so, observe closely and see if the issue still happening. If the problem still persists, then, move over to the next method.

Step 3: Backup all your files and reset your phone
Remember, you can do this method on your phone if all previous procedures you performed failed to resolve the issue. Unlike to wiping the cache partition and safe mode, this one is more complicated because you need to backup everything to avoid from wiping it out. But the good thing about it, this method is very effective especially in dealing software-related issues. 

When you finished backing up all your files, try to disable the Factory Reset Protection (FRP) to avoid your phone from lock-out.

Here's how to disable your Factory Reset Protection
  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple account setups, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.
Here's how to reset you Galaxy A5
  1. Turn off the device.
  2. Press and hold the Volume Down, Home and Power keys at the same time.
  3. When the device logo screen appears, release the Power key.
  4. When the Android logo displays, release all keys ('Installing system update' will show for about 30-60 seconds before showing the Android System Recovery menu options).
  5. Press the Volume Down key for several times to highlight 'wipe data/factory reset'.
  6. Press the Power key to select.
  7. Press the Volume Down key until 'Yes-delete all user data' is highlighted.
  8. Press the Power button to select and start the master reset.
  9. When the master reset is complete, 'Reboot system now' is highlighted.
  10. Press the Power key to restart the device.
I hope this post helps.
 

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