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Quick Fix on Galaxy S5 Music App keeps crashing

By: Noy-Noy | Tuesday, September 18, 2018


Quick Fix on Galaxy S5 Music App keeps crashing
Regardless how sophisticated or high-end the device that you are using it is still not a guarantee that app-related issue would not occur on your phone every now and then.More often, app issues in android devices exist if the firmware is stressed out or too many apps running in the background and could no longer cater all of it and resulted to different types of minor issues.

Also, if there were corrupted songs stored in your library or corrupt files and data affects the system that could be a possibility to consider that the app is crashing. But since we don't really know what the real issue is, all you need to do is to rule-out the problem by doing some troubleshooting procedures on your phone. By performing some methods on your Galaxy S5 you can easily figure it out what causes the issue and formulate a solution and resolve it. That being said, here are the methods:

Step 1: Delete the Music App's Cache and Data
Doing this procedure, you are bringing the app back to its factory default. In other words, you have to delete the app's cache and data to eliminate the suspicion that corrupt files triggered the problem. Although we are not sure if the issue will be fixed after you do this step but there were instances, wherein due to outdated cache and data this type of issue occur in the device. To do so, follow these steps:
  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app in question.
  6. From there, select the Clear cache button.
After the method, open your Music app and see if the issue is not anymore happening. However, if the app still crashing, proceed to the next method.

Step 2: Reset the System Cache Partition
Like the first method, this one has the same effect to the device but the only difference is, you will be clearing all cache and data saved in the partition of the device. So, for those firmware that had been updated and experiencing different types of software-related issues, then, this procedure is very effective. It will remove all obsolete or outdated files and data in the directory that may be causing the issue. Here's how:
  1. Turn the phone off.
  2. Press and hold the following three buttons together, Power, Volume Up and Home.
  3. Release the buttons once the Android system menu appears.
  4. Use the Volume buttons to navigate to Wipe Cache Partition option.
  5. Press the Power button to confirm selection.
  6. Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Step 3: Perform Factory reset
However, after all the methods you performed and the app still crashing, then, the last option that you can do is to do a reset. Meaning, you have to create a backup in all your important files and data because all will be deleted once you start following the steps. The good thing is, this procedure is much more effective compared to the previous ones you performed on your phone. Here's how:
  1. Turn the phone off.
  2. Press and hold the Volume Up,Home and Power buttons at the same time until you see the Android on screen.
  3. Use Volume Down to highlight the 'wipe data/factory reset' option and press the Power button to select it.
  4. Use Volume Down button again to highlight 'Yes-delete all user data' and press the Power to select it.
  5. Use the Power button to select Reboot system now.
  6. When the S5 restarts it should be completely wiped and ready to set up again.

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