468x60 Ads

Quick fix on Galaxy that keeps restarting

By: Noy-Noy | Monday, June 18, 2018

Quick fix on Galaxy that keeps restarting 
Restarting issue is quite common in Galaxy S3 for the past several years. As a matter of fact, we received tons of reports about this type of issue complaining that their phone suddenly keeps of restarting without apparent reason. But since the device is capable to power on there is a chance that this is just a minor software problem and could be fixed without bringing it to the tech.

On the other hand, if your device had been dropped to a hard surface or has physical damage, then, there is no point of doing any troubleshooting procedure because your phone might have a hardware issue and you need to find an expert to do the job. However, if your Galaxy S3 doesn't have any physical damage and the issue occur out of the blue, then, there is a chance that this is only a simple glitch in the system. So, to start the troubleshooting, follow these methods:

Step 1: Perform Battery-pull procedure
The purpose of doing this method is to refresh phone's memory and close all apps running in the background. Sometimes, due to several applications running in the background the firmware could no longer cater all of it that resulted the device to restart without apparent reason. So, this time, all you need to do is remove the battery of the device and press the Power key for 10 seconds to discharge all stored electricity in the hardware components. After you do so, place it back the battery and turn on your device. However, if the issue still happening after the method, jump over to the next step.

Step 2: Delete the Cache Partition
More often than not, restarting issue is also caused by corrupted system files and data, wherein the firmware could no longer recognized it once it is loaded and triggered the issue to occur. So, what we have to do now is to delete all files and data stored in the partition so that newer ones will be created. To do this, follow these steps:

  • Turn off the device.
  • Press and hold the Volume Up, Home and Power buttons at the same time until the device vibrates.
  • Let go the Power button but continue to press and hold the Volume Up and Home buttons until the Android System Recovery screen appears.
  • Press the Volume Down button to choose 'wipe cache partition.'
  • Press the Power key to select it.
After the method, observe closely and see if the issue still happening. If it is, then, proceed to the next option.

Step 3: Perform a reset
In this instance, we have to bring the device back to its factory default by doing a reset. In other words, all files and data stored in the internal storage of the phone will be deleted. The good thing is, this step is very effective and could easily fix if your phone is experiencing software-related issue. But before you do the method, be sure to transfer all your important files and data to you SD card or personal computer. 
  • Turn off your Galaxy S3.
  • Press and hold the Volume Up, Home and Power buttons simultaneously.
  • Wait for your phone to vibrate, then release the Power button.
  • Wait for the Android System recovery screen appears, then release the Volume Up and Home buttons.
  • Press the Volume Down button until the 'Wipe data/ factory reset' option is highlighted.
  • Press the Power key to select the option.
  • Press the Volume Down button and highlight 'Delete all user data.'
  • Press the Power button once again to select the option. Your phone will then perform the reset process and display "Reboot system now."
  • Press the Power button to select the reboot option and complete the master reset.
However, after you do the reset and your phone still restarts on its own, the last thing that you can do is to bring your device to the shop and let the tech check it for you for your phone might have a hardware problem.

Quick fix on Galaxy Note 4 that automatically shutsdown after system update

By: Noy-Noy | Wednesday, June 13, 2018

Quick fix on Galaxy Note 4 that automatically shutsdown after system update
Power-related issue in android devices is quite common for the past several years and there were tons of reports coming from the users complaining about such issue. If the problem started after the update there is a possibility that the old files and data used by the device become outdated that resulted to shuts down without apparent reason. On the other hand, if the battery of your phone is faulty that would be another factor to consider that the problem is happening on your Galaxy Note 4.

So, in this post, I'll walk you through in troubleshooting your Note 4 and figure it out the real problem and fix it if possible. That being said, here are the methods that want you to do:

Step 1: Verify if the battery is faulty or not
Before you proceed to procedures it is imperative that you should check if the battery is faulty or not by removing it from the device and place it in the table or in a flat surface. While the battery is in the table or flat surface, flip the battery and see if it spins. If it is, then, there is a chance that your battery is defective and that may be the reason that your phone shuts down without apparent reason. You can buy a new battery to fix the issue. However, if the battery didn't spin but the issue still happening, proceed to the next step for further troubleshooting.

Step 2: Boot your Note 4 in Safe Mode
Since, the battery of your phone is fine, there is a chance that a culprit caused the problem. Sometimes, due to app incompatibility to the new firmware that would be a factor to consider also that the device turned off every now and then. So, this time, we will try to boot your phone in safe mode to see if the problem will continue to occur. But remember, booting it in this mode won't fix the problem, instead, it will only give you an idea if there's a culprit causing it.

While in this mode, all third-party apps will be disabled temporarily and only the pre-installed ones will be running in the firmware. Follow these steps:

  • Turn off the device completely.
  • Press and hold the Power and Volume Down keys at the same time.
  • When the phone starts to boot, release the Power key but continue to press and hold the Volume Down key until the phone finishes restarting.
  • Safe Mode will be display at the lower left corner, you may release the Volume Down key now.
But while in safe mode and your phone continue to shuts down, follow the next method.

Step 3: Delete the System Cache Partition
The cache partition is a directory where the files and data that the device were using are stored. So, if these files had been corrupted or outdated there is a chance that different types of software-related issues will occur. In other words, to eliminate this suspicion we need to delete all old files and data stored in partition so that newer ones will be created and to be sure that all of it are compatible to the new system. To do so, follow these steps:
  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up, Home and Power keys at the same time.
  • When the Note 4 vibrates, release both the Home and Power keys but continue to press and hold the Volume Up key.
  • When the Android System Recovery screen appears, release the Volume Up key.
  • Using the Volume Down key highlight 'wipe cache partition' and press the Power key to select it.
  • When the wiping the cache partition is finished, highlight 'Reboot system now' and hit the Power key.
Step 4: Perform Master reset
Remember, this method should be the last option that you can do if all procedures you performed failed to fix the issue on your phone. Compared to other steps, this one is more complicated because you need to spend time creating a backup of your files stored in the internal storage because once you proceed to the steps all of it will be deleted. But the good thing is, doing a reset is very effective and could surely fix if your device is experiencing software issue. Here's how:
  • Turn off your Note 4.
  • Press and hold the Volume Up, Home and Power keys simultaneously.
  • When the Note 4 vibrates, release both the Home and Power keys but continue to press and hold the Volume Up key.
  • When the Android System recovery screen appears, release the Volume Up key.
  • Using the Volume Down key highlight 'wipe data/ factory reset' and press the Power key to select it.
  • Now highlight 'Yes-delete all user data' using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight 'Reboot system now' and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Quick Fix on Galaxy S5 keeps on restarting after system update

By: Noy-Noy | Monday, June 11, 2018

Quick Fix on Galaxy S5 keeps on restarting after system update
Restarting issue in android devices is not new and there are number of reasons why this is happening. As a matter of fact, for the past several months lots of Galaxy S5 users complaining about such issue, wherein according to them that their device starts to restart frequently after installing the new system. So, if the problem started after the update, then, obviously this is may be just a minor software problem and you can fix it on your own through performing simple troubleshooting procedures on your phone.

But since, we are not sure what triggered the problem the best thing that you can do is to rule-out first the issue by doing a step by step method until you can figure it out the real problem is and resolve it. So, if you have a Galaxy S5 and bugged by this type of problem, then, we suggest you to read this post for it might help you get rid the issue. Here's how:

Step 1: Try booting in Safe Mode
If the issue started after the update there is a chance that a culprit is causing the issue that resulted the device to reboots on its own. Through booting in this mode, all apps that you downloaded in Google Play Store will be disabled temporarily and only the pre-installed ones left running in the system. So, if your phone successfully boots up while in this mode, then there's an app you need to find and uninstall from the system to resolve this problem. Follow these steps to boot in Safe mode:

  • Turn off the device.
  • Press and hold the Power key.
  • When the 'Samsung Galaxy S5' appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume Down key.
  • Continue to hold down the Volume Down key until the device finishes restarting.
  • Safe Mode will display in the lower left corner of the screen.
  • Release the Volume Down key when you see Safe mode.
However, while in this mode and your phone still reboots, proceed to the next method.

Step 2: Wipe the System Cache Partition
In this procedure, we will try to reset the cache directory of the device. In other words, we have to delete all files and data stored in the cache partition so that newer ones will be created for all of it may be corrupted during the update process and could no longer be loaded to the firmware that resulted your phone to restart from time to time. To eliminate that suspicion, just do these steps:

  • Turn off the device.
  • Press and hold the Power, Home and Volume Up buttons at the same time.
  • When the 'Samsung logo appears' release the Power key but continue to press and hold the Volume Up and Home keys.
  • When the android system recovery screen appears, release the Volume Up and Home keys.
  • Using the Volume Down key highlight 'wipe cache partition.'
  • Press the Power key to select it.
Step 3: Perform Master reset
However, if it's still reboots after wiping the cache partition the last thing that you can do is to do a reset. This will remove all culprits in the firmware and delete all files and data saved on your phone once you do this method. But the good thing is, if this is just a firmware problem this procedure is very effective and would surely resolve the issue. But before you follow the steps, be sure to create first a backup or transfer everything to your SD card or Personal computer so that you can easily restore once the issue is fixed. Here's how:
  • Turn off the device.
  • Press and hold the Volume Up, Home and Power keys at the same time.
  • When the phone vibrates, release the Power key but continue to press and hold the Home and Volume Up keys.
  • When the Android System recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key several times to highlight 'wipe data/ factory reset.'
  • Press the Power button to select.
  • Press the Volume Down key until 'Yes-delete all user data' is highlighted.
  • Press the Power key to to select and start the master reset.
  • When the master reset is complete, 'Reboot system now' is highlighted.
  • Press the Power key to restart the device.
I hope this post helps.

Quick fix Galaxy S4 "Unfortunately, Internet has stopped" error

By: Noy-Noy | Friday, June 8, 2018

Quick fix Galaxy S4 "Unfortunately, Internet has stopped" error
Since, the Galaxy S4 was unveiled in the market several years back tons of users reported about different types of software-related problems. So, in this post, I'll discuss an issue that users were always complaining, in which, according to them that an "Unfortunately, Internet has stopped" error message keeps on showing up. To rule-out this problem it is imperative that you should have to perform some troubleshooting procedures to determine all possible causes and resolve the problem.

More often, this type of problem occur if the files and data become outdated or there's something to do with firmware itself. That being said, here are the methods that you should do:

Step 1: Clear App's Cache and Data
If the error message suddenly appears without apparent reason there is a chance that this is just a software-related problem and you can fix it on your own. In this instance, we suggest you to delete all caches stored in the app to be sure that all old ones will be erased and newer ones will be replaced.

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All Tab.
  • Choose the App.
  • From there tap Clear Cache and Data.
However, if the error message still popping up after the method, proceed to the next step.

Step 2: Wipe Cache Partition
Similar to the first method, this one is more effective it's because it will remove all system files and data stored on your phone. So, if these files and data is the key factor that triggers the issue, then, this method is very effective. Don't you worry, all your important files stored in the internal storage won't be deleted. Here's how:
  • Turn off the device.
  • Press and hold the Power, Home and Volume Up buttons at the same time. 
  • When the phone vibrates, let go of the Power button but continue to press and hold the Home and Volume Up buttons.
  • When the Android System Recovery screen appears, release the Volume Up and Home buttons.
  • Press the Volume Down button to highlight 'Wipe cache partition.'
  • Press the Power button to select. The phone will automatically restart after the caches are wiped out.
Step 3: Perform Master reset
But if the first and second procedure is not helping the issue on your phone, the last option that we want you to do is to perform a reset. Meaning, you have to bring back your phone to its factory default and all your files and data saved in the internal storage will be deleted. So, before you do the method be sure to create first a backup by transferring it to your SD card or Personal Computer. This is how you reset your device:
  • Turn off the device.
  • Press and hold the three buttons at the same time; Home, Volume Up and Power buttons. Release them when the Android logo appears on the screen. This will bring Up the unlock/reset menu.
  • To navigate through this menu, use the Volume Up/Down buttons to scroll up and Down and press the Power button to confirm selections.
  • Scroll Down and select Wipe data/Factory reset.
  • Scroll Down and select Yes-Delete all user Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.
I hope this post helps.

Quick fix on Galaxy S3 stuck in Samsung Logo

By: Noy-Noy | Tuesday, June 5, 2018

Quick fix on Galaxy S3 stuck in Samsung Logo

Hello readers! Welcome to another Galaxy S3 troubleshooting series that deals with S3 that stuck in the logo and unable to boot up. For several months we have been receiving some reports from the users complaining about their phone that stuck in the logo without apparent reason. The fact, that the device is able to turned on there is a possibility that this is just a just a software problem and it can be fixed without bringing it to the tech. This time, we suggest you to perform some troubleshooting procedures to rule-out this issue and resolve it if possible. Here's how:

Wipe the System Cache Partition via Recovery Mode
Since, the device stuck in Samsung logo there is a chance that corrupt files and data is causing it. Through wiping the cache partition all old files and data that the firmware are using will be deleted and newer ones will be created. Although there is no assurance that this issue could be fixed by the method but there were lots of reports from other users saying that after deleting the cache partition their phone perform normally. To wipe the cache partition, follow these steps:

  • Turn off the phone.
  • Press and hold the following three buttons; Volume Up, Home and Power buttons.
  • When the phone vibrates, let go of the Power button but continue to press and hold the Volume Up and Home buttons.
  • When the Android System recovery screen appears, release the Volume Up and Home buttons.
  • Press the Volume Down button to highlight 'wipe cache partition.'
  • Press the Power button to select and wipe the cache.
  • With 'reboot system now' highlighted, press the Power button to restart the device.
After you do so, try to power on your device and see if the issue still happening. If your S3 still stuck in Samsung logo, perform the next step.

Perform Master reset 
Remember, doing a reset on your phone will delete all your files and data. But the good thing is, this is very effective if your phone was bugged or has software-related problems. But before you have to follow the steps be sure to create a backup so that you can easily restore it if the issue still happening. 
  • Turn off the device.
  • Press and hold the following three buttons; Volume Up, Home and Power buttons at the same time. 
  • When the phone vibrates, release the Power button release the Power button but continue to press and hold the Volume Up and Home buttons.
  • When the Android system recovery screen appears, release the Volume Up and Home buttons.
  • Press the Volume Down button to highlight 'wipe data/ factory reset.'
  • Press the Power button to select it. 
  • Press the Volume Down button to highlight 'delete all user data.'
  • Press Power button to select and start the master reset. When the master reset is complete, 'Reboot system now' is highlighted.
  • Press the Power button to restart the device.
I hope this post helps fix the issue, because if the problem still happening after the reset, then, immediately bring it to the tech for further troubleshooting. 

Quick Fix on Samsung Galaxy Note 4 turns Off and On on its Own

By: Noy-Noy | Monday, June 4, 2018

Quick Fix on Samsung Galaxy Note 4 turns Off and On on its Own
One of the most sophisticated smartphones that had been released by Samsung is the Galaxy Note 4. But, just like any other android devices in the market now, there is no guarantee that issues won't occur. So, in this troubleshooting guide, I'll discuss a common issue that Note 4 users were always complaining, in which it randomly turn off and on without apparent reason.

More often, restarting problem is caused by a faulty battery wherein the hardware components could no longer function normally due to insufficient electric current supplied to it that resulted the device to restart. In addition, a ruin firmware can be a factor also especially if it is updated prior the issue occurs or there's an app that might affects the system and preventing the phone from booting. So, if you are a Note 4 user and experiencing this type of problem, then, continue reading this post for this might help you. That being said, here are the methods that you can do:

Step 1: Try restarting your phone in Safe Mode
Assuming that the phone's battery is not faulty and there's sufficient power stored in it, so, this time, all you need to do is to boot it in Safe mode. Through performing this mode, you will disable temporarily all third-party apps while the pre-installed ones left running in the system. So, if your phone boots up successfully, then obviously there's an app you need to uninstall to get rid the problem.

  1. Turn off the phone completely.
  2. Press and hold the Power and Volume Down buttons.
  3. When the phone starts to boot, release the Power button but continue to press and hold the Volume Down button until the phone finishes restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down button now.
However, while in this mode and your phone still restarts, proceed to the next step.

Step 2: Delete the System Cache Partition
System caches are files and data in the directory that makes the device to run smoothly and efficiently once launch an app or other tasks on your phone. But if these files had been corrupted or outdated that would be a factor that the device is functioning abnormally. So, this time, we would like you to delete the system cache partition so that newer ones will be replaced. Here's how:
  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and Home and Power keys together.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue to press and hold the Volume Down key.
  4. When the Android system recovery screen appears on the screen, release the Volume Down key.
  5. Using the Volume Down key, highlight the option 'wipe cache partition' and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight 'Reboot System now' and hit the Power key.
Step 3: Perform Master Reset
However, if all procedures that you performed haven't fixed the issue, then the last option that you can do is to do a master reset method. This will remove the culprits and bugs that might causing the issue,meaning, it will bring back the device to its factory settings and all files and data on your phone will be deleted. So, before you do the method be sure to create a backup because you may lose your files and data once you begin performing the step.
  1. Turn off your Note 4.
  2. Press and hold the Volume Up, Home and Power keys at the same time.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue to press and hold the Volume Up key.
  4. When the Android System recovery screen appears, release the Volume Up key.
  5. Using the Volume Down button, highlight 'wipe data/ factory reset' and press the Power key to select it.
  6. Now highlight 'Yes- delete all user data' using the Volume Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight 'Reboot System now' and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen,then begin your setup.

 

Need Help?

There are three easy ways to get help:
1. email me at harold@droidista.com
2. join the Smartphone Support community where I often hang out
3. talk to me through the chat widget at the lower-right corner of this page or by visiting this page.


Follow Droidista

Advertisements

Scroll to Top