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Quick fix for Samsung Galaxy S7 "Unfortunately, Messages has stopped" error

By: Harold | Sunday, June 19, 2016

Hey guys. There were quite a lot of Galaxy S7 users who contacted me about the error message "Unfortunately, Messages has stopped," so I will provide a rather short troubleshooting that would help you fix this problem.

Based on experience, this issue is most likely a minor app problem, which can be fixed without visiting a tech shop. Just follow these steps and you should be alright:
  1. Reboot your phone if it's the first time you're seeing the error.
  2. Clear the cache and the data of the Messages app.
  3. Boot your Galaxy S7 in safe mode to see if the error shows.
  4. Wipe the cache partition especially if it started after an update.
  5. Perform the master reset as it's probably a firmware issue.
  6. If all else fails, let the technician fix it for you.
Now, let me explain briefly the importance of those steps mentioned above.

Why do I need to reboot my phone to fix the error?

If the error occurred for the first time, we don't really know if it's just a minor glitch, an issue with the app or a serious firmware problem. So, we have to assume that it's a simple glitch that affected the Messages app on your Galaxy S7. Therefore, it's necessary to reboot your phone once or twice if you haven't already. After all, a reboot can fix minor firmware and hardware glitches.

Why is it necessary to clear the cache and data of the Messages app?

The error "Unfortunately, Messages has stopped" specifically mentions the name of the app that crashes. If you've already done the reboots and the issues remained, then it's time to reset the app itself to rule out the possibility that the problem has something to do with the configuration, corrupt caches or data. Just go to Settings and then Application Manager and find Messages. You can then delete the caches and data from there.

Why do I have to boot my phone in safe mode?

Booting your device in safe mode will temporarily disable all third-party apps. Some of them are connected to the stock messaging app on your Galaxy S7. Since we don't know if one of those apps is causing the problem, we need to disable them all together and see if the error still shows up. If so, then you can proceed with the next two procedures, otherwise, you just have to find the app that's causing the problem and uninstall it.

Is it really necessary to wipe the cache partition?

Yes. At least, before you do the master reset. System caches get corrupted all the time especially after firmware updates. So, you need to delete them so that the new system will create new caches that are compatible with it.
Boot your phone in Recovery Mode and choose 'wipe cache partition' option.

Why do I need to reset my phone when the problem is only with one app?

The master reset is your last resort. After you did everything I cited above and the problem still shows up, then you really need to reset your phone as it is more likely a firmware issue. The thing is you have to go through the hassle of backing up every bit of data you don't want to lose. Once you're ready, boot your device in recovery mode and choose 'wipe data/factory reset' to give your phone a fresh start.

There you go! I hope that this very simple troubleshooting guide can help you. This goes to Galaxy S7 owners from both Smart and Globe. If you guys have other issues, don't hesitate to contact me at droidista.com@gmail.com.


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