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Starmobile Up HD Troubleshooting & Repair Guide

By: Harold | Saturday, January 9, 2016

This page will contain all problems, issues, solutions and troubleshooting guides for Starmobile Up HD. We will update it regularly so that it will be easier for you to find solutions for your problems. If you're reading this now, then you must be looking for ways to fix whatever issue you have with your phone. Read on to see if we published posts that may have addressed your concern. For future reference, you may want to bookmark this page to make it easier to find.

We are here to help. In fact, we've been providing free online support for almost 4 years now. If you have problems with your Android device, you can always contact us via droidista.com@gmail.com or you may leave a comment below providing all necessary details about your problem.

Basic Troubleshooting 

Battery. This is the main power source of your device. It is located at the back underneath the main cover and is removable; meaning, you can replace it on your own if damaged. If your phone won't turn on or charge, this is probably the first thing you should check if it's properly mounted. Or, you may try using a different battery to know if you need to replace the old one.

Power Key. This is the main switch of your phone. Without it you cannot lock the device or turn on or off. When stuck, the phone will enter a boot loop and vibrates every few seconds. You can get in from being stuck by pressing it multiple times but if the issue persists, it could be that it's already damaged and needed replacement. You may service it on your own but remember, accessing the Power key will void the warranty as you will have to unscrew the secondary cover that holds the motherboard and other components in place.

Screen. You may see it as one component but the display of your phone is consist of a screen for display and a digitizer that makes touch screen possible. The latter is on the outer layer while the former is safely mounted on the phone's frame. When you see a crack on the screen and the touch screen is gone, the digitizer is the one that needs replacement. However, if the crack is accompanied by discoloration of the screen, it's more likely that the AMOLED display has also been damaged. Good news is both are replaceable.

Back Camera. This is the main or default camera of your device which is located at the back of your phone underneath the main housing. If photos taken by your phone looks fuzzy or if there is a line that runs through them, the lens may need to be replaced but not the entire camera assembly. If it's having a difficult time focusing on the subject, make sure you remove the protective film from the lens. It's on the outside so you can just place a small piece of scotch tape over the lens and pull it off.

Starmobile Up HD Problems

The following are the problems you may encounter if you own a Starmobile Up HD. Just click on the link to read the post.
Error Messages
  • How to fix "Unfortunately, Contacts has stopped" error
  • How to fix "Unfortunately, the process com.google.process.gapps has stopped"
  • How to fix "Unfortunately, Google Play Store has stopped" on Starmobile Up HD
  • How to troubleshoot Starmobile Up HD that shows "No SIM Card" error
  • How to fix "Unfortunately, Gallery has stopped" error 
  • How to fix "Unfortunately, Settings has stopped" error
  • How to fix "Unfortunately, Messages has stopped" error
  • How to fix "Sorry, unable to login to Facebook" error
  • Starmobile Up HD shows “Not Registered On Network” Error
  • Fix the "Unfortunately, Process.com.android.phone has stopped" error
  • Starmobile Up HD shows "Camera failed" error, here's how to fix it
  • Fix "Unfortunately, Clock has stopped" error
  • How to fix "Unfortunately, Gallery has stopped" on Starmobile Up HD 
Hardware Problems
  • How to fix Starmobile Up HD that won't turn on
  • Not Charging Problem and Troubleshooting
  • Display Problems and Troubleshooting
  • Camera Problems and Troubleshooting 
  • How to fix overheating problems
  • How to fix random reboots / restarts
  • How to fix quick battery draining issues on Starmobile Up HD
  • How to fix screen flickering issue
  • How to fix microSD card problems
  • How to fix unresponsive screen
  • Fix Starmobile Up HD that doesn't have audio in headphones
  • How to fix earpiece that's not functioning
  • How to fix loose charging port
  • How to fix soft keys that won't respond 
Firmware Problems
  • How to fix your Starmobile Up HD with sluggish performance
  • Starmobile Up HD Shuts Down / Turns Off Automatically And Won't Come Back On
  • How to troubleshoot Starmobile Up HD that's freezing & unresponsive
  • How to fix Starmobile Up HD that keeps rebooting on its own
  • How to solve slow performance issues with Starmobile Up HD
  • How to make sluggish Starmobile Up HD run faster
  • How to fix a Starmobile Up HD with apps that keeps crashing
  • How to fix Starmobile Up HD that freezes when app is opened
  • What to do with Starmobile Up HD that's stuck on boot logo
  • Starmobile Up HD Settings service keeps crashing
  • How to get Starmobile Up HD out of Safe Mode 
Connectivity Problems
  • How to fix Starmobile Up HD that can't connect to Wi-Fi
  • Fixing Starmobile Up HD Bluetooth Problem
  • How to fix Starmobile Up HD that can't get connection from mobile data network
  • Starmobile Up HD internet connection keeps dropping and reconnecting
  • How to fix various Wi-Fi issues with Starmobile Up HD
  • How troubleshoot various mobile data problems on Starmobile Up HD 
Service Problems
  • How to fix most common email problems with Starmobile Up HD
  • Troubleshoot Starmobile Up HD that cannot send or receive SMS or text messages
  • How to fix Starmobile Up HD that can't send or receive MMS or picture messages
  • Starmobile Up HD text messages aren't in order, how to fix it
  • How to fix Starmobile Up HD that can't get good service 
App Problems
  • Starmobile Up HD cannot download apps from the Play Store
  • Here are the most common Play Store errors Starmobile Up HD owners encountered
  • Fix Gmail app that keeps crashing on Starmobile Up HD
  • How to fix a Starmobile Up HD that freezes when YouTube is opened
  • Starmobile Up HD lags when using Google Maps
  • How to fix Starmobile Up HD that can't open the Facebook app
  • Suddenly Facebook Messenger crashes on Starmobile Up HD
  • Chrome keeps crashing on Starmobile Up HD [Solution]
  • Angry Birds Go won't open on Starmobile Up HD after Lollipop update
  • Avast Mobile Security & Antivirus makes Starmobile Up HD slow
  • How to fix Skype that keeps crashing & freezing on Starmobile Up HD
  • Starmobile Up HD lags when Twitter for Android is opened
  • Google Play Store runs very slow on Starmobile Up HD
We hope that this little guide can help you. Leave a comment if you have issues and we'll get back to you as soon as we can or email us at droidista.com@gmail.com.


Need Help?

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1. email me at harold@droidista.com
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