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Effective solutions to do if apps on your Galaxy S5 keeps crashing [troubleshooting guide]

By: Harvey Hisona | Friday, August 7, 2015


If you've been using your Samsung Galaxy S5 for some time now, it's highly likely that one of your apps had, one way or another, stopped working or crashed on you. While some may experience the problem randomly, others may find it find quite common in their digital life. If you are looking for effective solutions to fix this issue, keep reading! 



An important thing to know about apps is the fact it's a product that requires regular care from its developers. Most users may not realize this but an app crashing on one device may not necessarily have the same reason when it crashes on another phone. There are a few things that we need to consider if we want to determine what is the specific reason why certain apps in our phone crash, freeze, or stop working.

Considerations

Popular and profitable apps tend to be well maintained because developers have the motivation to keep their product in top shape. Let's face it, a huge number of app developers build their products for profits. If their venture turns out to be unrewarding, whether in terms of number of users or monetary returns, they may simply leave their app to wither. This happens a lot. In fact, there are thousands of apps in Google Play Store that no longer receives updates from developers for years. If you happen to install one of these un-updated apps, there's a big chance that it will start showing problems sooner or later.

Solutions

We always recommend that you invest time and effort in picking your apps, especially if you are trying to get one from unheard of or little-known developers. Reading reviews for an app may seem mundane but it's a very good tool to use in deciding whether or not to install an app. If you find a lot of previous users who installed it ranting or giving negative impressions, you should think twice before installing the said app.

If you have already installed an app and it keeps on crashing, uninstalling it may be your best bet. However, if you don't want to remove an app and try to resolve the issue first, you can follow these solutions:

Uninstall app updates

Periodic updates are aimed at fixing known bugs, preventing anticipated glitches, changing/adding app features and user interface, or enhancing user experience. In some rare cases though, new updates are the cause of problems themselves. If you experience an issue after installing an app update, uninstalling it is often the most effective solution. To uninstall an app update, just follow these steps: 
  • Go to Settings
  • Tap Applications
  • Select Manage Applications. 
  • Tap the All tab. 
  • Tap the name of the app in question. 
  • Tap Uninstall updates button. 

Clear the S5's cache partition

In order to load apps efficiently, your S5 stores app-related information in a special section in the internal memory called cache partition so they can be accessed faster without generating them again every time. Sometimes, the stored cache can get outdated resulting to slow loading time, freezing, or crashing. The best way to prevent this from happening is to ensure that the phone uses up-to-date cache all the time. This is a least known Android maintenance tip and only a few users actually do them regularly. Doing this is also an effective solution for app-related problems so we recommend that delete the cache partition right away when noticing the initial signs of an app trouble. This is a safe procedure to do as this won't delete any of the personal data stored in your phone.

The steps are provided in this post.

Contact app developer

Uninstalling updates and deleting the cache partition are only effective if the reason for the app problem is on your phone. However, if the problem is code- or programming-related, which means they are the developer's fault, your only chance of resolving it is by letting the app makers know. There are two ways to do this: one is by contacting the developers directly, or by posting a review for the app. Proactive developers regularly monitor reviews of their product in Google Play Store so if you're lucky, you may be able to communicate your specific problem to them that way.



That's it for now. Keep watching for more informative posts from us. Thanks for reading!

Diagnose hardware issues on a Samsung Galaxy S5 using the service menu [Troubleshooting guide]

By: Harvey Hisona | Monday, August 3, 2015



Troubleshooting your Samsung Galaxy S5 can sometimes become a hassle especially if you don't know what to do. While most users encounter software problems, there are a few instances that hardware may be to blame. Common hardware issues usually discussed in many forums include, but not limited to, battery drain, unresponsive touchscreen, lag, and slow performance issues. These problems often result to a phone replacement request or repair.

Any average user would rather have someone check their phone for them, or better still, simply get it replaced instead of having to spend time worrying what to do next. While we recommend such action, we in Droidista also feels that you deserve to know what is wrong with your device by checking or diagnosing the issue first hand. Fortunately, there's a handy and free way to do just that before deciding whether or not to ask for a replacement device or send the phone to a local electronics shop. You only need to pull up the service menu in your phone and access the appropriate option to know what is specifically wrong with your hardware.

Now, before you proceed, you should know that the service menu is intentionally hidden by manufacturers from end-users for a reason. This menu is designed for technicians and engineers so they can do their job efficiently. Another reason is that some codes can do modifications to the phone like wipe everything off, or change some parameters that may negatively impact user experience. If you don't know what you are doing, do not dial any code!

The usual way to access the service menu is done by simply opening your phone's dialer app and tapping *#0*#. Other codes are used for other service functions.

Below is a list of codes to diagnose hardware issues on a Samsung Galaxy S5 using the service menu. Keep in mind that some service menu codes are specific to a carrier so they may not work on another S5 from another vendor. Some carriers also block access to the service menu so if nothing happens when you dial *#0*#, you're out of luck.


Here are other codes for non-hardware diagnostic tasks:



Thanks for spending your time reading our blog and keep watching for more helpful Android tips and tricks in our upcoming posts!

Samsung Galaxy S5 Troubleshooting & Repair Guide

By: Harold | Sunday, August 2, 2015

This page will contain all problems, issues, solutions and troubleshooting guides for Samsung Galaxy S5. We will update it regularly so that it will be easier for you to find solutions for your problems. If you're reading this now, then you must be looking for ways to fix whatever issue you have with your phone. Read on to see if we published posts that address your concern. For future reference, you may want to bookmark this page to make it easier to find.




We are here to help. In fact, we've been providing free online support for almost 4 years now. If you have problems with your Android device, you can always contact us via droidista.com@gmail.com or you may leave a comment below providing all necessary details about your problem.

 

Need Help?

There are three easy ways to get help:
1. email me at harold@droidista.com
2. join the Smartphone Support community where I often hang out
3. talk to me through the chat widget at the lower-right corner of this page or by visiting this page.


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