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Recommended methods to deal with Internet and Web browser issues on Samsung Galaxy Note 4

By: Grace Gajetes-Hisona | Wednesday, November 26, 2014


This content elaborates three recommended methods to deal with Internet and web browser issues with the Galaxy Note 4. Among the first three things you need to check and/or manage include browser cookies, temporary internet files and Java Script settings. Read on to learn more.

A. Browser Cookies

If you are having problems browsing the Internet or unable to view website images, then try to adjust browser cookies on your device. Follow these steps:

1. Open or launch the web browser.

2. Tap on the Menu icon (three-vertical-dots icon) located in the upper right.

3. Tap on Settings.

4. Next, tap on Content settings from the Advanced section.

5. To enable or disable (on/off) Accept cookies, just tap on it. Try to toggle this option and see if it rectifies the issue.

B. Temporary Internet Files

Clearing of temporary Internet files can hep if you are having problems browsing the Internet or a when a webpage will not display. Follow these steps to clear temporary Internet files on your Galaxy Note 4:

1. Open the web browser.

2. Tap on the Menu icon.

3. Tap on Settings.

4. Tap on Privacy from the Advanced section.

5. Tap on Clear Browsing Data.

6. Select the browsing options to clear from the Clear browsing data prompt, then tap Clear. 

Among the available options include Clear browsing history, Clear the cache, Clear cookies and site data, Clear saved passwords and Clear autofill data. When the option is selected, a check mark is present.

  • Clear browsing history - clears browsing history from the web browser.
  • Clear the cache - clears a list of URLs or website addresses that have been recently visited.
  • Clear cookies and site data - clears visited website contents that are stored on your device. Cache allows the browser to download only the contents that have changed since the last time you visit the website. And because the browser only downloads changed content, pages are loaded faster thus resulting to fast browsing experience for the users.
  • Clear saved passwords - clears login credentials (passwords) you've used to enter a previous site.
  • Clear autofill data - clears all autofill data from your previous web searches

You can also clear temporary Internet files by resetting the browser app but using this method will also clear all settings and preferences in your device.

C. JavaScript Settings

Follow these steps to manage JavaScript settings on your Galaxy Note 4, especially if you cannot view websites or pages will not load or render on your phone.

1. Open the web browser.
2. Tap on the Menu icon.
3. Tap on Settings.
4. Tap on content settings from the Advanced section.
5. Tap on Enable JavaScript to enable/disable the feature.

If a website you are trying to visit won't load or display, it's possible that the site contains JavaScript coding which is disabled on your device. In this case, try to enable JavaScript. You will know when JavaScript is enabled if a check mark is present on the option.

Hope this helps.

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