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Quick fix on Samsung Galaxy Note 4 "Unfortunately Messages has stopped" issue

By: Noy-Noy | Wednesday, January 31, 2018

Quick fix on Samsung Galaxy Note 4 "Unfortunately Messages has stopped" issue

Usually, the error message "Unfortunately Messages has stopped" appears on the screen if the messaging app that you are using is crashing. Like any other android devices the Galaxy Note 4 is also experiencing this type of issue and lots of users were complaining about this problem. So, in this post, we will discuss this issue and consider all possibilities why this error message appears on your phone screen. Mostly, this is just a minor a problem and it can be fixed through basic troubleshooting procedures. Here are the methods we suggest you to perform:

Step 1: Delete the App's Cache and Data
More often than not, one of the reasons that the error message appears on the screen is when the Messaging app's cache and data had been outdated. So, to eliminate that suspicion we will try to delete all old caches and data so that newer ones will be created and could run perfectly if you have to launch again the app.

  1. From the Home screen, tap Apps icon.
  2. Tap Settings and scroll to Applications section.
  3. Tap Application manager.
  4. Swipe left to right to display contents of All tab.
  5. Scroll to and tap the desire app.
  6. Tap Clear Cache button.
  7. Tap Clear data button.
  8. Tap Ok.
After clearing the cache and data, try to launch again your Messaging app and see if the issue will persist. If so, proceed to the next step.

Step 2: Clear the System Cache partition
This method, is similar to the first step you performed on your phone the only difference is that we have to delete the overall files and data of the device. So,if corrupted system caches caused the error message to appear,then, this method will fix it. Here's how:
  1. Turn off the device completely.
  2. Press and hold the Volume Up key, Home key and Power key at the same time.
  3. When the Note 4 vibrates, release both Home and Power keys but continue to press and hold the Power key.
  4. When the 'Android system recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key highlight 'wipe cache partition' and press the Power key to select it.
  6. When the wiping the cache partition is finished, highlight 'reboot system now' and hit the Power key.
If performing this step is successful and the issue is not anymore happening, it is evident that corrupted files and data triggered the problem. However, if clearing the cache partition is not helping, jump over to the next step.

Step 3: Bring your phone back to its Factory default
Since, all previous methods didn't resolve the issue the last thing that you should do is to do the reset. Meaning, you have to bring your phone back to its default settings by deleting all your personal files and data stored in the internal storage including those third-party apps you have installed. So, before you have to follow the method, be sure to transfer everything to your SD card or personal computer. This is how you reset your Galaxy Note 4:
  1. Turn off your Galaxy Note 4.
  2. Press and hold the Volume Up and Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home key and Power key but continue holding the Volume Up key.
  4. When the Android system recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight 'wipe data/factory reset' and press the Power key to select it.
  6. Now highlight 'Yes - delete all user data' using the Volume Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight 'Reboot system now' and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.
I hope after resetting your Galaxy Note 4 the issue will be resolved.

Quick fix on Samsung Galaxy S5 restarting issue

By: Noy-Noy | Tuesday, January 30, 2018

Quick fix on Samsung Galaxy S5 restarting issue

One of the most powerful android devices that has been produced by Samsung a few years back is the Galaxy S5. Unlike to the latest android devices, the Galaxy S5 has a removable battery that can be replaced easily by the user if the battery is not functioning normally. But even though how powerful the device is, there is no guarantee that it doesn't have flaws. In this troubleshooting guide, I'll tackle a complaint we received from one of our readers saying that the Galaxy S5 is occasionally rebooting even the device is on its stand by mode.

The fact, that the device is able to power on there is a possibility that this is just a software-related issue. It could be due to incompatible apps affect the system or the firmware itself is outdated and caused the system to crash without apparent reason. That being said, here are the methods that you should do:

Step 1: Verify if a rogue app triggered the issue by restarting your Galaxy S5 in Safe mode
If one of your apps is incompatible and crashing that may be the reason that the operating system is functioning abnormally and triggered your phone from restarting occasionally. So, this time, we have to boot it in safe mode to disable temporarily all downloaded applications. If the device is not restarting while in this diagnostic state, then, there might be an app you need to uninstall from the system. This is how you boot it in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'Samsung Galaxy S5' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume Down key.
  5. Continue to hold the Volume Down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume Down key when you see safe mode.
However, while in safe mode and your phone still restarting, proceed to the next procedure.

Step 2: Wipe the Cache Partition
Sometimes, it is because of outdated system caches the device is unable to run smoothly and efficiently and caused some performance-related issues. So, this time, we have delete all files and data in the directory to be sure that all of it are updated and compatible to the system.
  1. Turn the device off.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Home key and Volume Up key.
  4. When the Android System recovery screen appears, release the Volume Up key and Home key.
  5. Press the Volume Down key to highlight 'Wipe cache partition.'
  6. Press the Power key to select it.
  7. When the wipe cache partition is complete, 'Reboot system now' is highlighted.
  8.  Press the Power key to restart the device.
After deleting all old files and data and your phone is not anymore restarting, it is evident that an outdated ones were causing the issue. But if the issue persists, your phone might having a serious problem and you can proceed to the next step.

Step 3: Perform a reset on your phone
Remember, this procedure is much more complicated compared to other methods you performed on your phone because all your files will be deleted once you proceed to the steps. So, before you can follow the steps we suggest you to create first a backup  for all your files or transfer it to your SD card or personal computer. 
  1. Power down your Galaxy S5.
  2. Press and hold the Volume Up button, the Home button and the Power button together until you see the Android on screen.
  3. Use the Volume Down to highlight the wipe data/ factory reset option and press the Power button to select it.
  4. Use Volume Down again to highlight Yes-delete all user data and press the Power key to select it.
  5. Use the Power button to select Reboot system now.
  6. When the S5 restarts it should be completely wiped and ready and ready to set up again.
But after you do the reset and the issue still happening, then you don't have a choice but to bring it to the local shop in your area to be check by the tech.

Quick fix on Samsung Galaxy S4 battery drain issue after system update

Quick fix on Samsung Galaxy S4 battery drain issue after system update

One of the common problems that Samsung users were always complaining is the battery drain issue. Usually, one of the reasons that the battery drains faster it is because of so many apps running in the system and eating the power. On the other hand, if the battery is malfunctioning or defective that would be another factor to consider that the battery drains faster. So, in this post we will consider all possibilities by ruling-out each and every one of them so that we can determine and resolve the problem.

Step 1: Perform Battery-pull procedure
The purpose of doing this method on your phone is to verify if a glitch in the system is not causing the issue. This will refresh the memory of the device and closes all running apps in the background that might eating most of the power. After you remove the battery, try to press the Power key for 15 seconds to make sure that all electricity stored in the hardware components will be released. However, after you do so and the issue still persists, jump over to the next method.

Step 2:Try to turn on the Power Saving mode
As you know that the Galaxy S4 is full of features, so, if all of it were running in the system simultaneously that would be the reason that the battery easily get emptied. So, to enable the Power saving mode, just go to Settings> My device> Power saving mode. After you enable this mode, the device will limit the battery consumption to all features running on your phone. However, if the battery still drains fast after activating the Power saving mode, then the files and data of the device might be corrupted during the update, you can follow the next step.

Step 3: Check the apps running in the background and close those unnecessary ones
Sometimes, if there are tons and heavy apps running in the system that would be one of the reasons that the battery is draining fast. So, now, we will have to figure it out what are the applications on your phone and eating the battery most.
  1. From Home screen, touch and hold Home key.
  2. Now the applications running in the system will show up in the screen.
  3. Swipe left or right over an app, tap the X icon to close the app.
  4. Tap close all icon to close all running applications.
  5. To view the running applications, tap the Active applications icon.
After closing some of the apps running on your phone, try to use again your phone and observe if the issue persist. If so, proceed to the next step.

Step 4: Wipe the System Cache Partition
Since, the system has been updated there is a chance that the files and data of the phone had been ruined during the process and caused the issue. So, what we have to do now is to delete all caches in the directory to be sure that all old files will be replaced by newer ones and compatible to the new system. Although there is no assurance if the issue will be fixed after the step, but there were reports from other users saying that after clearing the cache partition the device back to its normal performance. Here's how to clear the cache partition:
  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android system recovery appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight 'wipe cache partition.'
  6. Press the Power button to select the option.
  7. The phone will automatically restart once the cache data are wiped out.
Step 5: Reset your Galaxy S4
 However, if all steps you performed failed to resolve the problem, then you don't have a choice but to reset your phone. Remember, this method will delete all your saved files and data in the internal storage, so, before you proceed to the steps be sure you created a backup for everything so that you can easily restore all of it once the issue is resolved.
  1. Switch off your Galaxy S4.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/ reset menu.
  3. To navigate through this menu, use the Volume Up/ Down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe data/ Factory reset.
  5. Scroll down and select Yes- Delete All User Data.
  6. When prompted, scroll to and select all Reboot System Now. The phone will then reboot to its factory settings.
Step 6: Bring your phone to the tech
But after you do the reset and the battery still functioning abnormally, then we suggest you to seek assistance from the tech by bringing it to the local accredited shop in your area and let the expert check the device.

Quick fix on Samsung Galaxy S3 "Unfortunately Keyboard has stopped working" issue

By: Noy-Noy | Sunday, January 28, 2018

Quick fix on Samsung Galaxy S3 "Unfortunately Keyboard has stopped working" issue

If the message "Unfortunately keyboard has stopped working" appears on your screen the device is telling you that the keyboard app you are using is crashing. There are several reasons that this issue occur on your phone, it could be the files and data of the app had been corrupted or the firmware itself has an issue and affects the keyboard app and caused it to crash. But don't you worry, this is just a minor glitch in the system and it could be fixed through basic troubleshooting procedures. That being said, here are the methods that you should do:

Step 1: Delete the Cache and data of the app
Mostly, this issue occurs if the app's cache and data had been outdated especially if you do a system update on your phone. So, what we have to do is to delete the cache and data in the app so that newer ones will be created. Here's how:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap the Application Manager.
  5. Swipe left or right to display contents of the All tab.
  6. Tap the desired application.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.
If the error message won't appear after clearing its cache and data, then obviously it's an outdated cache and data caused it. But if the issue persist, proceed to the next method.

Step 2: Try to delete the System cache partition of your Galaxy S3
This method is similar to the previous step you performed on your phone the only difference is, this time we have to the delete the system files and data stored in the partition. In other words, we have to wipe the overall cache and data of the device so that fresher and compatible ones will be created. This is how you wipe the cache partition:
  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume up key and Home key.
  4. When the Android System recovery screen appears, release the Volume Up and Home keys.
  5. Press and Volume Down key to highlight 'wipe cache partition.'
  6. Press the Power key to select and wipe the cache.
  7. With 'reboot system no' is highlighted, press the Power key to restart the device.
Step 3: Create a backup and reset your phone
Since, wiping the cache partition didn't fix the problem the last option that you should do is to reset your phone. Meaning, you have to bring back your device to its factory default by deleting all stored files and data in the internal storage. But before you proceed to the steps, try to create a backup first or transfer all of it to your SD card or personal computer. 
  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and Home key.
  4. When the Android System recovery appears, release the Volume Up key and Home key.
  5. Press the Volume Down key to highlight 'wipe cache partition.'
  6. Press the Power key to select and wipe the cache.
  7. With 'reboot system now' highlighted, press the Power key to restart the device.
I hope after resetting the issue will be resolved.

Quick fix on Samsung Galaxy Note 4 slowing down after system update

By: Noy-Noy | Saturday, January 27, 2018

Quick fix on Samsung Galaxy Note 4 slowing down after system update

If the device is slowing down after the update, it is possible that the firmware was bugged or corrupted during the process that resulted the device to slow down and overheats without apparent reason. Additionally, if tons of apps running in the background that would be one of the reasons to consider as well that your phone is experiencing these issues. So, in this troubleshooting guide we have to tackle these problems by ruling out all possibilities until we can come up to the solution and resolve the issues.

This is how to troubleshoot Samsung Galaxy Note 4 slowing down after system update

Step 1: Perform Soft-reset 
This method is called by many as battery-pull procedure, in which its main purpose is to refresh the memory of the phone and close all running applications in the background that might causing the device to heat up. So, after you remove the battery, press the Power button of your Galaxy Note 4 to release the electricity stored in the hardware components. After you do so, use again your phone and see if it is still slowing down and heating up, if so, proceed to the next step.

Step 2: Check what are the apps running in the background
Occasionally, if there were tons of heavy apps running simultaneously in the system there is a big chance that the processor will be stressed out and leads the device to heat up. This time, we have to check those running apps running and close some of it to see if the performance will improve after you do so. Here's how to do it:
  1. Launch Settings App and navigate through options to find Applications Manager.
  2. Choose "All" applications tab to display names of apps currently installed in your device.
  3. One by one, choose apps that you want to disabled. Tapping on each one of them will launch a window asking you to "Disable" or "Force stop."
  4. Choose "Disable" to stop apps permanently until you enable them back, or "Force Stop" if you want them to stop running for the time being.
  5. Your Android device will ask you to confirm your action so choose "OK."
After checking all running apps and uninstalling some of it, use your phone again and observe if the issue still happening. If so, jump over to the next method.

Step 3: Reboot your phone in Safe mode
In this diagnostic state, we have to figure it out if a culprit is causing the issue on your phone. This method won't fix the issue, instead, it will just give you hint if a culprit triggered the issue. So, if your phone's performance is normal while in this mode, then obviously there's a culprit you need to find and uninstall it. This is how you boot in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.
But if booting in safe mode won't resolve the problem, then perform the next step.

Step 4: Wipe the System Cache Partition
The system cache partition is a directory where the files and data saved to make the device run faster and smoother when you have to use it. So,if these files and data had been ruined during the update process that could be one of the reasons that your phone is heating and become very slow. In this case, we will have to delete all caches stored in the directory so that newer ones will be created. Here's how:
  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option, 'wipe cache partition' and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight 'Reboot system now' and hit the power key.
Step 5: Perform Master reset on your phone
 However, after clearing the system cache partition and the issue still the same, then you don't have choice but to do a reset. This method is very effective especially if your device is suffering from a serious software-related issue. But before doing so, be sure that you create a backup for all your files and data because all will be deleted.
  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release the both Home and Power keys together but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight 'wipe data / factory reset' and press the Power key to select it.
  6. Now, highlight Yes- delete all user data' using the Volume Down key and press the Power key to begin the reset.
  7. When the Master reset is complete, highlight 'Reboot system now' and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Quick fix on Samsung Galaxy S5 "Unfortunately Messages has stopped" error

By: Noy-Noy | Tuesday, January 23, 2018

Quick fix on Samsung Galaxy S5 "Unfortunately Messages has stopped" error

The reason that the error message pops up on the screen it is because the device is telling you that the messages app that you are using is crashing. Mostly, this issue is caused by an app that might interfering the system or the firmware itself has a problem and caused the error message to appear on the screen. So, in this post, I'll walk you through to the troubleshooting procedures that you need to do to rule-out all factors that might trigger this problem and resolve it if possible.

Here are the methods that we suggest you to do in fixing this issue

Step 1: Perform battery-pull procedure
The "Unfortunately Messages has stopped' error is mostly occur if the firmware is not functioning normally or the memory of the phone could no longer cater all running apps in the background and resulted the messaging app to crash. So, in this instance, we have to refresh the memory of the phone by pulling out the battery from the device. While doing it and the battery has been removed, try to press the Power key for 15 seconds to release all electricity present in the hardware components. After you do so, put it back the battery and try to turn it on, but if the error message still showing on the screen, jump over to the next step.

Step 2: Reboot your phone in Safe mode
Rebooting your phone in safe mode will disable all third-party apps and only the pre-installed ones will be running in the system. So, if the error message won't pop-up while in this environment there is a big chance that a culprit triggered the problem. Find that one and uninstall it to get rid this issue.

  1. Turn off the device completely.
  2. Press and hold the Power key.
  3. When 'Samsung Galaxy S5 appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume Down key.
  5. Continue to hold the Volume Down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume Down key when you see Safe mode.
But while in this state and the issue persist, move to the next procedure.

Step 3: Delete the Apps Cache and data
In this method, we will try to reset the Messages app's cache and data to be sure that all of it are new and compatible to the system. Don't you worry, this method won't erase your stored messages, instead, only the files and data stored in the app partition. This is how you reset the app:
  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the 'APPLICATIONS' section, find and tap the Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the 'ALL' screen.
  5. Find and tap 'Messages'.
  6. Tap Clear Cache.
  7. Tap Clear Data.
After you reset the Messages app, use your phone again and see if the error message still show up. If it doesn't, then obviously it is an outdated cache and data triggered it. But if the problem still happening, proceed to the next procedure.

Step 4: Wipe the System Cache and data
As you all know, there are two-types of cache your phone have; the app's and system cache. But this time, we have to delete its system caches to be sure that all files and data are new once you have to use again your phone. Although there is no assurance that the issue will be fixed after you do so, but there were reports we received from other users telling that after wiping the system cache partition the issue is resolved. Here's how:
  1. Turn off your Galaxy S5.
  2. Press and hold the following three buttons at the same time: Volume Up, Home and Power keys.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up and Home keys.
  4. When the 'Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight 'wipe cache partition'.
  6. Press the Power key to select it.
  7. When the wipe cache partition in complete, 'Reboot system now' is highlighted.
  8. Press the Power key to restart the device.
But if the device still function abnormally after you do the wiping the cache partition, jump over to the next step.

Step 5: Master reset your phone
Since, the error message still showing up after wiping the cache directory, then your last option is to do a reset. Through this procedure, your phone will be back to its default settings and all saved files on your internal storage will be deleted. So, before you follow the steps make sure that all your files and data were transferred to your SD card or personal computer. Follow these steps to do the reset:
  1. Turn off your Galaxy S5 completely.
  2. Press and hold the Volume Up, Home and Power keys at the same time.
  3. When the phone vibrates, release the Power key but continue to press and hold the Home and Power keys.
  4. When the 'Android System recovery' appears, release the Volume Up and Home keys.
  5. Press the Volume Down key several times to highlight 'wipe data/ factory reset'.
  6. Press Power key to select it.
  7. Press the Volume Down key until 'Yes- delete all user data' is highlighted.
  8. Press the Power key to select and start the master reset.
  9. When the Master reset is complete, 'Reboot system now'is highlighted.
  10. Press the Power key to restart the device.
I hope after you performed the reset on your Samsung Galaxy S5 the issue will be fixed.





















Quick fix on Samsung Galaxy S4 failed to connect to Home-Wi-Fi after system update

By: Noy-Noy | Sunday, January 21, 2018

Quick fix on Samsung Galaxy S4 failed to connect to Home-Wi-Fi after system update

When Samsung Galaxy S4 was unveiled lots of android users praised the device due to its upgraded hardware and added software features. But even how sophisticated the device is, it's not a guarantee that your phone would not experience any issues. So, in this post, we have to tackle the email sent to us by one of our readers complaining that the device could no longer connect to Home Wi-Fi after doing an update on its Samsung Galaxy S4. We will try to figure it out what all possibilities that might trigger the issue until we can come out to the solution and get rid the problem.

This is how you troubleshoot Samsung Galaxy S4 that failed to connect to Home Wi-Fi
As what I've said, we have to consider all possibilities that might triggering this problem until we can find the solution. But before you do so, try to verify first your Wi-Fi connection and see if your other devices is also unable to connect. If other devices are fine, then, this is may be caused by corrupted files and data in the system.

Step 1: Restart your phone and do the battery-pull procedure
The purpose of doing this it on your phone is to refresh its memory for this might be a minor glitch in the system caused it. After you remove the back cover and its battery, press the Power key for 30 seconds to free all hardware components from electricity that had been stored when you use the device. After you do so, turn on again your phone and see if you can already connect to your Home Wi-Fi. If the problem is solved, then, a glitch in the system triggered it. But if the issue still the same, follow the next step.

Step 2: Delete the System Cache Partition
Sometimes, due to corrupted files and data left in the directory during the update process the firmware might be having a hard time recognizing it once it is loaded to the firmware and resulted the other features to function abnormally. In this instance, we have to delete all caches in the directory so that newer ones will be created and could run smoothly once will be loaded to the firmware. Here's how:

  1. Turn off the device completely.
  2. Press and hold the Volume Up, Home and Power keys.
  3. Release the Power key when the phone vibrates but continue holding on to the Volume Up and Home keys.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up keys.
  5. Using the Volume Down key highlight 'wipe data/factory reset.'
  6. Press the Power key to select it.
  7. Using the Volume Down key again, 'highlight 'delete all user data.'
  8. Press the Power key to select it.
  9. Once the reset is complete, choose 'Reboot system no.'
  10. Press the Power key to restart it.
After clearing the cache partition, use your phone again and connect it to your Home Wi-Fi. But if your Galaxy S4 still failed to connect, proceed to the next method.

Step 3: Create a backup and reset your phone
In this method, we will bring your device back to its default factory settings and will delete everything stored on your phone, so, before you can do the reset we suggest you to transfer all your important files SD card or personal computer. But the good thing is, if your phone was bugged or has serious firmware-related issue, then, this procedure will surely fix it. This is how you do the reset:
  1. Turn the phone off.
  2. Press and hold the Volume up,Home and Power keys.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home keys.
  4. When the Android System recovery appears, release both both the Home and Volume Up keys.
  5. Using the Volume Down key, highlight 'wipe data/ factory reset.'
  6. Press the Power button to select it.
  7. Using the Volume Down key again, highlight, 'delete all user data.'
  8. Press the Power key to select it.
  9. Once the reset is complete, choose 'Reboot system now.'
  10. Press the Power key to restart the phone.

Quick fix on Samsung Galaxy S3 camera unable to zoom in after system update

By: Noy-Noy | Saturday, January 20, 2018

Quick fix on Samsung Galaxy S3 camera unable to zoom in after system update

Welcome! In this troubleshooting guide, we have to discuss one of the emails sent to us complaining that their Samsung Galaxy S3 camera refused to zoom-in right after system update. The fact that the firmware had been updated, it is possible that the files and data used by the device had been ruined during the process and triggered the issue. Meaning, this could be a minor glitch in the system caused by the update and it can be fixed through basic procedures.

This is how to troubleshoot camera issue on your Galaxy S3

Step 1: Perform battery-pull procedure
If the issue started after the update, it's not far that a glitch in the system triggered that the camera is functioning abnormally. In this case, all you need to do is to perform soft reset or commonly called the battery-pull procedure. Doing this, will refresh the memory of the phone and close all features and apps that might interfering the system. After removing the battery, press the Power key for 30 seconds to discharge all electricity stored in the hardware components.

If this is just a minor system glitch, then, this method would fix it, but if it persists, jump over to the next step.

Step 2: Delete the Camera App's Cache and data
In this instance, we have to delete all app's cache and data so that the device can create fresher ones to be sure that all of could run perfectly once it will be loaded to the newly installed firmware. Nothing to worry about this method because only the app's files and data will be removed. Here's how:

  1. From the Home screen, press the Menu key.
  2. From the options, tap Settings.
  3. Tap Application Manager.
  4. Swipe twice to left to choose All tab.
  5. Scroll to and tap Camera.
  6. Tap Force Close button.
  7. Tap Clear Cache button.
  8. Tap Clear data button.
After you do the method, launch the Camera app and see if the issue persist. If so, proceed to the next procedure.

Step 3: Boot your phone in Safe mode
The purpose of booting your phone in safe mode is to verify if one of your third-party apps is preventing the camera from functioning normally. Through this mode, only the pre-installed apps will be running in the system while the downloaded applications will disabled temporarily. So, if the issue is not happening, then, there's an app you need to uninstall to fix the problem. 
  1. Turn the device off.
  2. Press and hold the Power key.
  3. When Samsung Galaxy S3 appears on the screen, release the Power key immediately after releasing the Power key, press and hold the Volume Down key.
  4. Continue to hold the Volume Down key until the device finishes restarting.
  5. 'Safe mode' will display in the bottom left corner of the screen. Release the Volume Down key when you see 'Safe mode'.
However, while in this diagnostic state and the issue still occur, there is a possibility that the firmware was messed up on the update that you did or some of the system caches had been corrupted on the process and caused the issue.

Step 4: Wipe the System cache partition
Since, the issue still happening even in safe mode, then, we suggest you to do the wiping the system cache partition. In other words, you have to delete all files and data stored in the cache directory so that newer ones will be created and to be sure that it could run perfectly once it is loaded to the new system. So, if corrupted caches caused this problem, this method will surely fix it.


  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and Home key.
  4. When the Android System recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight  'wipe cache partition'.
  6. Press the Power key to select and wipe the cache.
  7. With 'reboot system now' highlighted, press the Power key to restart the device.
But after deleting all old system caches and your camera still unable to zoom-in, then, your phone might have a serious firmware issue and you don't have a choice but to perform a reset. But before you do so, we recommend you to backup all your files or transfer it to your SD card or computer because all will be deleted.
  1. Turn off the device.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. When the phone vibrates, release the Power button but continue holding other two until Android System Recovery appears.
  4. Use the Volume Down button to highlight 'Wipe cache partition' and press the Power button to select it.
  5. When finished, use the Volume Down to highlight 'wipe cache/factory reset' and press the Power button to select it.
  6. Still use Volume Down button to highlight 'delete all user data' and press the Power button to select the option.
  7. Once the master reset is finished, highlight 'reboot system now' and hit the Power button one more time.



Quick fix on Samsung Galaxy Note 4 fast charging not working after System Update

By: Noy-Noy | Thursday, January 18, 2018

Quick fix on Samsung Galaxy Note 4 fast charging not working after System Update

Hello readers! In this troubleshooting guide, we have to tackle one of the common issues that our readers sent to us recently. According to them, after installing the latest update their device started to function abnormally, in which, the fast charging stopped working without apparent reason. So, this time all we need to do is to determine all factors why this problem is happening through performing some basic procedures on your phone until we can find a solution and resolve the issue.

Here are the methods that you should do on your Galaxy Note 4:

Step 1: Perform battery-pull procedure
The purpose of doing a battery-pull procedure on your phone is to eliminate the suspicion that a glitch in the system is not causing the issue. This will refresh the memory of the device and close all apps running in the background, so,if this is just minor software problem, then this method will fix it. After removing the battery, press the Power key for 30 seconds to release all electricity stored in the hardware components. However, after you do the method and fast charging still not functioning, proceed to the next step.

Step 2: Try to clean the charging port of your phone
One of the factors that the device stopped charging it is because the charging port is malfunctioning. In this case, the best thing that you need to do is to clean its charging port using a compressed air to remove any debris that might preventing the device from charging. After you do so, let the device charge and see if it is responding. If not, move over to the next procedure.

Step 3: Boot your Galaxy Note 4 on Safe mode
Booting your phone in safe mode will eliminate the suspicion that a third-party app may be causing the issue. This is a diagnostic state wherein all downloaded applications will be disabled temporarily from the system and letting the pre-installed ones running. So, if fast charging option will be activated while in this mode, then, there's an app responsible for it. Find that one and uninstall it to fix the problem.
  1. Turn off your phone.
  2. Press and hold the Power key and the Volume Down key.
  3. When the starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower corner; you may release the Volume Down key now.
But if the issue persists, follow the next procedure.

Step 4: Wipe the System Cache Partition
Since, the system has been updated it's not far that the caches were become outdated and might conflicting the system that resulted the issue on your phone. So, in this instance, we suggest you to wipe the cache directory so that fresher ones will be created. Here's how:
  1. Turn off your phone.
  2. Press and hold the Volume Up and Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both Home and Power keys together but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, releases the Vol Up key.
  5. Using the Volume Down key, highlight the option 'wipe cache partition' and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight 'Reboot system now' and hit the Power key.
After deleting all old caches, try to charge your phone and see if fast charging is already working. If not, there is a chance your device is experiencing a serious issue.

Step 5: Create a backup and do a reset
If all procedures you performed on your phone failed to fix the problem the last option that you can do is to reset it. Doing this method will bring the device back to its factory default and will delete all your personal files stored in the internal storage. So, before you do the method be sure that you transfer all of it to your SD card or personal computer to make it easier for you to restore it back if the problem is fixed.
  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android system recovery appears on the screen, release the Vol Up key.
  5. Using the Volume Down key highlight 'wipe data/factory reset' and press the Power key to select it.
  6. Now highlight ' Yes- delete all user data' using the Vol Down key and press the Power key to begin the reset.
  7. When the Master reset is complete, highlight 'Reboot system now' and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Quick fix on Samsung Galaxy S5 keeps on flickering on low brightness

By: Noy-Noy | Tuesday, January 16, 2018

Quick fix on Samsung Galaxy S5 flickering screen on low brightness

Flickering screen problem is common and not just Samsung Galaxy S5 is experiencing this one but other brands of smartphones as well. So, in this article we will be discussing this problem to help other users who had been bothered by this issue and to determine if a software conflict causes it or the phone itself is defective. To do that, here are the methods that you should do:

Step 1: Boot in Safe mode
To resolve this problem, it is imperative that we should verify if one of the third-party apps you had installed on your phone is causing the issue. So, through booting in safe mode all downloaded applications will be disabled temporarily and letting the pre-installed run in the system. So, while in this state and the issue did not persist, then, obviously there's an app causing it. Find that one and uninstall it to resolve the issue. Follow these steps to boot in safe mode:

  1. Turn off the device.
  2. Press and hold the Power key.
  3. When 'Samsung Galaxy S5 appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume Down key.
  5. Continue to hold the Volume Down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume Down key when you see safe mode.

However, after uninstalling all apps but the screen still flickers, jump over to the next step.

Step 2: Wipe the Cache partition via Recovery Mode
Sometimes, if the caches stored in the directory are outdated that may be the reason your device is having an unstable performance. Although, there is no assurance that the issue will be resolved after performing this step on your phone, but if corrupted files and data is causing it, then, this method will help fix it.

  1. Turn off your phone.
  2. Press and hold the Volume Up, Home and Power keys at the same time.
  3. When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home keys.
  4. When the Android System Recovery screen appears, release the remaining buttons.
  5. Scroll to and highlight Wipe Cache Partition using the Volume Down key.
  6. Select the option by pressing the Power key.
  7. Wait until the cache partition has been wiped completely.When it's done, you'll see Reboot System now is highlighted.
  8. To restart the device, press the Power key.
Step 3: Perform Master reset
If the device screen still flickers after wiping the cache partition, then, this could be a serious firmware issue. In this case, the best thing that you need to do is to do a factory reset. In other words, you will bring back your device to its factory default by deleting everything stored on your phone. So, before you can do the reset make sure that you backed up all your files.

  1. Turn off the device.
  2. Press and hole the Volume Up, Home and Power keys at the same time.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and Home key.
  4. When the Android System Recovery appears, release the Volume Up and Home keys.
  5. Press the Volume Down key several times to highlight 'wipe data/ factory reset'.
  6. Press power button to select.
  7. Press the Volume Down key until 'Yes-delete all user data' is highlighted.
  8. Press Power button to select and start the Master reset.
  9. When the master reset is complete, 'Reboot System now' is highlighted.
  10. Press Power key to restart the device.
Step 4: Bring your phone to the nearest accredited service center
However, if master reset still failed to get rid the issue, there is a chance that the screen itself is defective. You can visit the nearest service center in your area so that the tech can check it for you and resolve the problem of your device.



Quick fix on Samsung Galaxy S4 not receiving calls after system update

By: Noy-Noy | Monday, January 15, 2018

Quick fix on Samsung Galaxy S4 not receiving calls after system update

In this troubleshooting guide, we will be discussing one of the issues we received recently from one of the Samsung Galaxy S4 users saying that their phone can no longer receive calls right after updating the system. Since, the problem occurred after the update, there is a chance that a glitch in the system triggered it. In this case, the best thing that you can do is to figure it out all possibilities that might causing this issue by performing the step by step procedure until you can come out to the solution and resolve the problem.

Here are the methods that we suggest you to do on your Galaxy S4

Step 1: Check if you are getting a good coverage
One of the factors to consider that you're unable to receive calls if the device is not getting a good signal. So, before you proceed and do the other methods it's necessary that you have to verify if your Galaxy S4 is getting a good coverage in your area. You can check it above the screen and see if the signal bars appears. If not, then, that would be the reason you're not receiving calls, you can restart your phone and wait if the signal bars will appear. If it is, try to make a call using your other phone if you have one to check if the device is already capable of receiving calls.

However, if you're already having a good coverage and the issue still persist, you can contact your service provider about it for there might be an outage in your area.

Step 2:Verify if the Airplane mode is disable
If you accidentally enabled this mode that may be the reason that you are not receiving any calls from other numbers. Because if this mode is turned on, all sending and receiving wireless communication will be blocked. Disable it and try to make a call again. Follow these steps to disable it:
  1. From Home screen, press and hold the Power button.
  2. Tap Airplane mode, then tap OK.
  3. Now, the Airplane mode is disabled/enabled.
However, after the step and your still unable to receive calls, proceed to the next method.

Step 3: Wipe the System Cache Partition
Since, the system has been updated there is a possibility that some of the caches were corrupted during the process and that may be the reason that the issue is happening. Although there is no assurance that after you do the method the problem will be fixed. But there were reports from other users saying that after clearing the system cache partition the device is already functioning normally. So, this time we have to delete its cache partition so that newer ones will be created. To do so, follow these steps:
  1. Press and hold the Volume Up, Home and Power buttons.
  2. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  3. When the Android System Recovery appears, release both the Home and Volume Up buttons.
  4. Using the Volume Down key, highlight 'wipe cache partiiton'.
  5. Press the Power button to select the option.
  6. The phone will automatically restart once cache data are wiped out.
Step 4: Perform Factory reset
After all the procedures that you performed and still the device is unable to receive calls, then, your last resort is to do a reset. Meaning, you have to bring your device to its factory default to remove all malware and bugs that might causing the problem. But before you follow the steps, make sure to create first a backup because it will be deleted once you proceed. Here's how you do the reset:
  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight 'wipe data/factory reset.'
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight 'delete all user data.'
  8. Press the Power key to select it.
  9. Once the reset is complete, choose 'Reboot System now.'
  10. Press the Power button to restart the phone.
I hope after performing a reset the issue will be resolved.

Quick fix on Samsung Galaxy S3 randomly shuts off

By: Noy-Noy | Sunday, January 14, 2018

Quick fix on Samsung Galaxy S3 randomly shuts off 

In this article, I'll be discussing one of the emails that Samsung Galaxy S3 users were always complaining, in which, according to them that their device suddenly experiencing random shuts down even though they're just listening on music or browsing a web. So, to resolve this issue there are troubleshooting methods we prepared to rule-out all possibilities and fix the issue. Don't you worry, these steps won't ruin your phone nor delete your personal files saved in the internal storage. 

Considering that this issue occurred without apparent reason, then, there is a chance that this is just a minor-firmware problem. Here are the steps that you should perform to fix the issue. 

Step 1: Check if it's a battery problem
If the battery is defective and could not provide sufficient electricity to the hardware components that would be one of the factors that your phone suddenly shuts down. In this instance, we suggest that you should check it first by removing the battery and place it in a flat surface to see if the battery is swollen. Just flick the corner of the battery and if it spins easily, then, it is a battery issue and you should replace it to fix the problem. However, after checking and the battery is fine, proceed to the next method.

Step 2: Restart it in Safe Mode
In ruling-out this problem it is imperative that we should verify that all third-party apps are compatible and its not interfering the system and not causing the issue. This will disable all downloaded applications and letting the pre-installed ones run in the system. If your phone is not anymore crashing while in this state, then there's a culprit you need to uninstall to resolve the issue. To boot in safe mode,follow these steps:
  1. Turn the device off.
  2. Press and hold the Power button.
  3. When Samsung Galaxy S3 appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. "Safe Mode" will be displayed on the lower left corner of the screen.
Step 3: Perform Master reset
But after uninstalling all suspected apps and your phone still crashing, then, this could be a serious firmware issue. In this case, we suggest you to perform a reset to remove all bugs that might preventing your phone from functioning normally. But before you do so, make sure that all your personal files are transferred to your personal computer or SD card because all of it will be deleted once you proceed to this method. 
  1. Turn off the device.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. When the phone vibrates, release the Power button but continue holding other two until the Android System Recovery appears.
  4. Use the Volume Down button to highlight, 'Wipe cache partition' and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight 'wipe cache/factory reset' and press the Power button to select it.
  6. Still use the Volume Down button to highlight 'delete all user data' and press and the Power button to select the option.
  7. Once the master reset is finished, highlight 'reboot system now' and hit the Power button one more time.
So, if this is just a firmware-related issue, then it could be resolved after you do the reset.

Quick fix on Samsung Galaxy Note 4 Crashing issue after System Update

By: Noy-Noy | Saturday, January 13, 2018

Quick fix on Samsung Galaxy Note 4 Crashing issue after System Update

Since, Marshmallow update was released lots of issues had been reported by Samsung Galaxy Note 4 users and one of it is system crashing, in which according to them that their device immediately crashed in the middle of call or even on standby mode. But if the device haven't been dropped or has liquid damage, there is a possibility that this is just a software-related problem. It could be the old files and data in the system were ruined during the update process or there were incompatible apps interfering the system that resulted the device to have an unstable performance.

So, in this troubleshooting guide, we will discuss the crashing issue and what are the reasons behind that this problem is happening. To begin with, here are the steps that you should do:

Step 1: Unmount the SD card from your Galaxy Note 4
If you have an SD card mounted on your phone, we suggest that you should remove it for the meantime for that may be the reason that the problem occurs. Although there is no assurance that the issue will be fixed after the method, but there were reports we received saying that after removing it their device back to its normal pace. However, after you remove it and your phone still crashing, you can proceed to the next procedure.

Step 2: Verify if there's a culprit causing the issue by booting it in Safe mode
If you downloaded an app before the issue started that may be the reason your Galaxy Note 4 is crashing. So, this time, we have to boot your phone in safe mode to verify if one of the apps you installed is rogue and conflicting the firmware. Take note, this step won't resolve the problem, instead, it will just disable all third-party apps and letting the built-in ones run in the system. But while in this state and your phone still crashing, then, it could be a serious firmware-issue is triggering it.
  1. Turn off the phone completely.
  2. Press and hold Power key and the Volume Down Key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.
Step 3: Create a backup and perform Master reset
Doing a reset is very useful especially if the device is experiencing serious firmware issue. This will remove all bugs and other malware that harm the firmware that resulted your Galaxy Note 4 to have an unstable performance. But remember, all your personal files in the internal storage will  be erased by this method, so, before you do the reset we suggest that you to first transfer all of it to your microSD card or personal computer so that you can easily restore everything once the problem is solved. 
  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight 'wipe data/factory reset' and press the Power key to select it.
  6. Now, highlight 'Yes-delete all user data' using the Volume Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight 'Reboot system now' and it the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.
 Step 4: Bring your phone to the shop
However, if master reset didn't fix the problem, we recommend that you should bring your phone to the nearest accredited shop in your area so that it can be checked by the tech. And since this is not covered by warranty, therefore, you will be the one to pay for the parts needed and service fee for the technician.


Quick fix on Samsung Galaxy S4 Freezing and rebooting issue

By: Noy-Noy | Friday, January 12, 2018

Quick fix on Samsung Galaxy S4 Freezing and rebooting issue

Like any other android devices in the market today, Samsung Galaxy S4 is also not free from flaws and could experience various of issues every now and then. In today's post, I'll feature the freezing and rebooting issue, in which some of the Galaxy S4 users were always complaining for several months now. As a matter of fact, there are only two-factors that these issues occur in the device, either your firmware is using corrupted data or the phone itself has hardware problem. But since it's too early to jump over to the conclusion, the best thing that you need to do is to isolate first the issue by ruling-out each and every possibility until we can reach to the solution. Here are the methods that you should do:

Step 1: Perform the battery-pull procedure
Before you can do any troubleshooting methods on your Galaxy S4, we suggest that you should do first the battery-pull procedure to eliminate the suspicion that a minor glitch in the system is not causing it. Doing this step, will refresh phone's memory and close all apps running in the background. So, if this just a minor issue, then your phone will back to its normal pace after you do so.

After removing the back cover as well as the battery, press the Power key for 1 minute to be sure that all electricity stored in the hardware components will be released. After that, turn on your phone and use it to see if the issue will still occur. If the device still freezing and rebooting, move to the next step.

Step 2: Restart it in Safe mode
In this environment, we will try to figure it out if one of the applications installed on your phone is culprit and causing the problem. Through safe mode, all third-party applications will be disabled from the system and only the pre-installed ones will be left running. So, while in this state, let the device run for several hours to see if it will still freeze and restarts. If the issue is not anymore happening, then, there's an app you need to find and uninstall to get rid the problem.

To boot the Galaxy S4 in safe mode, follow this:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, Press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read 'Safe mode' at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone in safe mode.
However, after uninstalling all third-party apps and the issue still the same, proceed to the next procedure.

Step 3: Wipe the Cache Partition
Since, booting in safe mode and uninstalling all apps is not helping the issue, so, the next thing that you should do is to wipe its cache partition. This will delete all old files and data stored in the system so that fresher ones will be created and could be loaded easily to the firmware. These are the steps:
  1. Turn the phone off completely.
  2. Press and hold Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight 'Wipe cache partition'.
  6. Press the Power button to select the option.
  7. The phone will automatically restart once cache and data wiped out.
After the method, use again your phone and observe if the performance is improving. But if the problem still persists, then, you don't have a choice but to the reset.

Step 4: Do the Master reset
Performing a reset on your phone should be the last resort that you should do especially if all previous procedures didn't resolve the problem. But before you proceed and do the steps we recommend you to create a backup for all your personal files because all will be deleted. Just transfer everything to your SD card or personal computer if you have one. Here's how to do the reset:
  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight 'wipe data/factory reset.
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight' delete all user data.'
  8. Press the Power key to select it.
  9. Once the reset is complete, choose 'Reboot System now.'
  10. Press the Power button to restart the phone.
But if after all those steps and the performance still the same, then, we suggest that you should bring it to the repair shop for the phone itself is defective and needs to be checked by the tech.

Quick fix on Samsung Galaxy S3 won't turn on

By: Noy-Noy | Wednesday, January 10, 2018

Quick fix on Samsung Galaxy S3 that won't turn on

Unable to turn on issue is rampant not just on Samsung Galaxy S3 but even to those devices that has higher version of firmware. So, in this article I will address those emails sent by our readers complaining that their Galaxy S3 suddenly went dead and refuses to turn on even though the battery is fully-charged. We are going to look at all possibilities and rule-out each one of them so that we can determine if there's something to do with its hardware or this is just a minor software issue. To begin the troubleshooting, just follow these methods:

Step 1: Connect your phone to the charger for 20 minutes
Before you start any troubleshooting procedures on your phone it's necessary that you should check first if the device will respond once it is connected to the charger. Doing this, will verify if the current is perfectly flowing in the circuit and there were no damaged hardware components causing the problem. So, if it is charging normally it is evident that this might be a glitch in the system. When the time elapse, attempt to turn the device on. But if the issue still persists, proceed to the next step.

Step 2: Perform Soft-reset on your phone
This is called the battery-pull procedure and this is very common to those devices that has removable battery. The purpose of doing it on your phone is to close all apps running in the background and to refresh it's memory as well. After removing the back cover and battery, press the Power key for 30 seconds so that the stored electricity stored in the hardware components will be released. After you do so, attempt to turn it on again to see if it can power on successfully. But if the device stays dead after you do the method, jump over to the next procedure.

Step 3: Boot it in Safe Mode
In this environment, we have to rule-out the possibility that a third-party app is preventing the device from booting up successfully. Through safe mode, only the pre-installed apps will be running in the system. So, if one of your downloaded applications causing it your phone will turn on normally.

  1. Press and hold the Power button.
  2. Immediately after the Samsung Galaxy S3 screen appears, release the Power button then press and hold the Volume Down key.
  3. The phone would restart and the Safe Mode text will be visible in the lower-left corner of the screen.
However, while in this state and still unable to power on, there is a chance that your device is experiencing a serious firmware issue.

Step 4: Attempt to boot in Recovery Mode and Wipe the cache partition
Since, your phone still unable to power on even in safe mode, so, the last option that you should do is to boot it in Recovery mode. Through this mode, the hardware components will be powered up without loading the android interface. So, even if the device has serious firmware problem your phone will still power on once you proceed to this method. Here's how you boot in Recovery mode:

  1. Turn off the device completely.
  2. Press and hold the Volume Up and Home keys, then hit the Power button.
  3. When the Phone vibrates, let go of the Power button but continue holding the both Volume Up and Home keys.
  4. After a few seconds, the Android System Recovery screen appears; you can let go of those keys now.
  5. To wipe all caches in your phone, use to Volume Down key to choose 'wipe cache partition' or if you want to perform full factory reset, choose "wipe data/factory reset'.
If the device power on successfully, we suggest you to wipe the cache partition so that newer files will be created by the system. However, if the device still refuse to turn on there is a chance that this is a hardware problem and the best thing that you do is bring it to the nearest shop in your area and let the tech check it for you.

Quick fix on Samsung Galaxy S5 not getting text message (SMS) after system update

By: Noy-Noy | Tuesday, January 9, 2018

Quick fix on Samsung Galaxy S5 not getting text message (SMS) after system update

For several months, we received tons of complaints coming from Samsung Galaxy S5 users saying that their device suddenly misbehaving and it's not receiving any text message (SMS) after installing the latest update. So, in this post, I have to discuss this problem to shed light about it and to determine the possible factors why this is happening.

As a matter of fact, in troubleshooting this issue there are numerous of reasons to consider that this problem occur on your phone. But if the system has been updated before the issue started, then, that's a different story. It could be the caches had been ruined during the update or there were incompatible applications running in the firmware and caused the issue. So, to be certain what the problem is, we will try to rule-out all possibilities until we can come out to the solution and fix the issue.

Here are the procedures that you need to do:

Step 1: Check if you're phone is getting a good signal
Before performing any troubleshooting methods on your phone try to check first if you are getting a good signal in your area. If it shows on your status bar that your signal is weak that would be the reason your phone is unable to receive any text message. In this case, try to restart your phone and see if you can get a strong signal, if so, proceed to the next step.

Step 2: Empty your Inbox and send a text message to your phone number afterwards
Another reason that your phone cannot receive a text message is due to full Inbox. In this step, we suggest you to delete some of your messages or delete all of it if possible to be sure that there's an extra space for the incoming message. After you do so, send a text message to your number and see if your phone can receive it. But if the issue is still the same, there might be another factor triggering it, proceed to the next method.

This is how to delete text message

  1. From Home screen, tap Messages.
  2. Tap the preferred message thread.
  3. Tap and hold the preferred message.
  4. Tap Delete.
  5. Tap DELETE to confirm.


Step 3: Make sure there is no rogue app in the system
Since, the issue still happening after the first 2 steps you performed, this time, we will try to reboot your phone in safe mode. The purpose of restarting it in this mode is to verify if a culprit is causing the problem by preventing all third-party apps from running in the system. So, while in this state use your device and send again a text message to your number to see if the problem is fixed. If you can already receive a message, it is evident that there's a culprit you need to uninstall. Follow these steps to boot in Safe mode:

  1. Turn off the device.
  2. Press and hold the Power key.
  3. When 'Samsung Galaxy S5' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume Down key.
  5. Continue to hold the Volume Down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume Down key when you see Safe mode. 

But if booting in safe mode and the issue still persists, proceed to the next method.

Step 4: Delete the System Cache Partition
As the system has been updated it's not far that the overall files and data of the phone was corrupted during the process. In fact, deleting the system cache partition from time to time is necessary to all android users especially if a new system has been installed to be sure that all files running in the firmware are up to date. This time, we suggest you to delete all the system files and data so that fresher ones will be created and could be recognized once it is loaded to the firmware. This is how to do the step:

  1. Turn your phone Off.
  2. Press and hold the Volume Up, Home and Power keys at the same time.
  3. When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home keys.
  4. When the Android System Recovery screen appears, release the remaining buttons.
  5. Scroll to and highlight Wipe Cache Partition using the Volume Down key.
  6. Select the option by pressing the Power key.
  7. Wait until the cache partition has been wiped completely. When its done, you'll see Reboot System now is highlighted.
  8. To restart the device, press the Power key.

Step 5: Bring your device back to its factory settings by doing a reset
After doing the previous methods and the problem still persists, then, your phone might experiencing a serious-firmware issue and you don't have a choice but to do a reset. Meaning, you have to bring back your Galaxy S5 to its factory default and all files and data will be removed from the system once you do this method. So, before you follow the steps we recommend that you should create first a backup by moving it to your personal computer or SD card.
  1. Turn off the device.
  2. Press and hold the Volume Up, Home key and Power keys at the same time.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume up key and Home key.
  4. When the Android System Recovery appears, release the Volume Up key and Home key.
  5. Press the Volume Down key several times to highlight 'wipe date / Factory reset'.
  6. Press Power button to select.
  7. Press the Volume Down key until 'Yes - delete all user data' is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, 'Reboot system now' is highlighted.
  10. Press Power key restart the device.
Step 6: Call your Service Provider 
But after you do the reset and you're still unable to receive any text message, the last option that you should do is to call your service provider for there might be an issue on their end. Because if they have to confirm that there is an outage in your area or a major revamp happening on their system that may be the reason that you cannot receive an SMS.

Quick fix on Samsung Galaxy S5 overheating issue

By: Noy-Noy | Friday, January 5, 2018

Quick fix on Samsung Galaxy S5 overheating issue 

When Samsung Galaxy S5 was unveiled in the first quarter of 2014, the device gather tons of positive reviews acknowledging its added features and elegant design, in which, its successor Galaxy S4 doesn't have. But like any other android devices, the Galaxy S5 is not perfect and it's not free from flaws and one of the most common issues that users reported is overheating.

Usually, getting warm is normal for all devices especially if you're charging it or playing a mobile game, but if it's overheating even though you are not using the device, then, there may be other factors triggered it from heating up. It could be tons of applications running in the background or there's an app conflicting the system and caused the issue.

So, in this article, I'll tackle the possibilities and rule-out each one of them until we can come out to the solution and fix it if possible. Although there is no assurance if the problem can be fixed, but we will try our best because mostly this is just minor issue and it can be resolved through basic procedures. Here are the methods that we suggest you to do:

Step 1: Perform Soft reset on your Galaxy S5
If you didn't tried restarting your phone, then, this would be the perfect time that you should do it. This method is a very basic one in which it closes all applications running in the background and refreshes the memory of the phone. After you remove the battery, press the Power key for 30 seconds to release all electricity stored in the capacitors. After you do so, turn on your S5 and observe if it is still heating up. If the issue persists, proceed to the next method.

Step 2: Check what are the applications running in the system
In dealing with this type of problem it is imperative that you should check the applications running and eating the battery most. Because if tons of applications are running that would be the reason that the device is heating up due to the accumulation of heat coming from over stressed processor and RAM. In this case, the best thing that you should do is to close some of the apps  you're not using and see if there's an improvement on its performance. This is a how to close the background applications:
  1. From Home screen, tap Recent apps button.
  2. Tap Active apps.
  3. Select what app you want to close by tapping the End button.
  4. Tap OK.
After closing some of the applications, use your phone and observe if it is still heating up. If not, then, it is evident that the issue is triggered by numerous apps running in the system. But if the problem is still the same, jump over to the next step.

Step 3: Reboot your phone in safe mode to verify if a rogue app caused the issue
In this diagnostic state, we have to verify if one of your downloaded applications is the reason that this problem is happening. Take note, booting in safe mode won't fix the problem, instead, it will just disable all third-party apps temporarily and letting the pre-installed ones run in the system. So, while in this mode and your Galaxy S5 is not overheating, then, there might be a culprit triggering it. Find that one by uninstalling each app you have until the device function normally. Here's how:
  1. Turn the device off.
  2. Press and the Power key.
  3. When 'Samsung Galaxy S5' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume Down key.
  5. Continue to hold the Volume Down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume Down key when you see Safe mode.
If your Samsung Galaxy S5 still heating up while in this state, there is a chance that a serious firmware issue triggered it. Follow the next step for further troubleshooting.

Step 4: Backup all your files and reset your phone
Since, all procedures you performed failed to fix the issue, so, your last resort is to do a reset. Although this last method is more complicated compare to previous procedures because all files and data will be deleted, but the good thing is, any firmware-related issue that might causing the issue will be fixed once you do the reset. But before you proceed, create first a backup so that you can easily restore all of it if the problem is resolved.
  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and Home key.
  4. When the Android System Recovery appears, release the Volume and Home keys.
  5. Press the Volume Down key several times to highlight 'wipe data/factory reset/.
  6. Press the Power button select.
  7. Press the Volume Down key until 'Yes-delete all user data' is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, 'Reboot System now' is highlighted.
  10. Press the Power key to restart the device.
Step 5: Bring your phone to the Shop
However, after you performed the factory reset and your phone still heats up there is a possibility that the device itself is defective. The last option that you should do is to bring it to the local shop in your area to be repaired by an expert.

Quick fix on Samsung Galaxy S5 Black Screen of Death issue

By: Noy-Noy | Tuesday, January 2, 2018


Quick fix on Samsung Galaxy S5 Black Screen of Death issue

The black Screen of Death (BSoD) issue is not new to Galaxy S5 and even to the latest android devices available in the market today. As a matter of fact, when S5 was released in 2014 lots of owners sent us complaints because according to them after a few weeks of using their device suddenly became unresponsive and unable to turn on. So, in this post, I have to discuss the possibilities why this issue is happening and what are the methods that you should do to get rid this problem. Here’s how:

Step 1: Perform the so-called Soft reset/ Battery-pull procedure

In troubleshooting with this type of issue, it is imperative that you should verify that a glitch in the system is not causing it. Through battery-pull procedure the memory of your Galaxy S5 will be refreshed and close all unnecessary apps running in the background. After you remove the battery, just press its Power key for 1 minute so that the electricity stored in the capacitors will be released. But after you do so and your S5 won’t power on, then, you can proceed to the next step.

Step 2: Charge your phone to make sure there’s enough power stored in the battery
One of the reasons that the device refused to turn on if the battery is totally-empty. In this method, we have to verify if the power stored in battery is sufficient and able to turn on the device when you do so. You can plug it in to the charger and let it charge for 20-30 minutes and observe closely if your phone is responding or the charging icon appears on the screen. If it is, then, this might be a firmware-related problem and you can resolve it without bringing your device to the tech.
But when the time elapse and your phone is not charging, there is a chance that a hardware problem is causing it. For further troubleshooting, here are the steps that I want you to perform:

  • Plug it in to your Computer and observe if it can be recognized or if it is responding.
  • Use a new battery to be sure it is not a defective.
  • Use a different charger/cable and plug it in to check if the charger or phone itself is defective.
  • Inspect if your phone doesn’t have a water-damaged.

Step 3: Restart your phone in Safe Mode
If your phone is responding but unable to boot up successfully, then I suggest that you should reboot it in safe mode to verify if a third-party app is causing it. In this diagnostic state, the pre-installed apps will be running in the system while the third-party ones will be disabled temporarily. So, if your phone turned on it is evident that a culprit is causing it uninstall each app you have downloaded until the issue is resolve.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 4: Attempt to boot in Recovery Mode
If all the methods you performed failed to fix the issue, your last option would be booting your device in recovery mode. Doing this method will power up all hardware components while the android interface won’t be loaded for the meantime. So, even if the device doesn’t have serious hardware issue, then your phone will still boot up. If so, you can do the next method by wiping the system cache partition to be sure all that all of it are updated.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope these methods will help fix the issue
 

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