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Samsung Galaxy S5 Hardware Problems [Part 1.3]: Cracked, Bleeding, Unresponsive screens

By: Grace Gajetes-Hisona | Wednesday, November 26, 2014

This is the third and final part of our troubleshooting assistance for Samsung Galaxy S5 hardware issues. In this guide, we are going to discuss three more screen problems including cracked screen, bleeding screen and unresponsive screen.

Read on to know your options if you have any of the aforesaid screen problems/damages.

A. Cracked screen or LCD


If your device's touchscreen or LCD is cracked, you may still be able to use it but viewing what is on the screen would be your problem.
Sample image of a cracked screen or LCD.

Obviously, your device is damaged and your only option in this case is to have it repaired. If your phone is new and that you've got it from your service provider, please contact them, tell them what happened and then ask for your repair or possibly, replacement options.

Please remember though that physical damage is not covered under the Samsung Limited Warranty

B. Bleeding screen or LCD


A bleeding screen is when your device seems to have ink or colored lines running across the screen but it is not cracked.
Sample image of a bleeding screen or LCD.

If this is what you're seeing in your device's screen, then it denotes a physical damage is present. And as what we've mentioned earlier, physical damage is not covered under Samsung's standard limited warranty.

So the only option you have is to send your device for repair or contact your service provider if you get your phone from them. Let them know of your device issue and ask for your warranty options. You may be able to avail of a replacement but for some cost.

C. Unresponsive screen


If your device does not respond when you touch anywhere on the screen, try to make sure your hands are not wet, if so then let it dry first.

Other possible reasons as to why your device won't respond to touches would include any a third-party application that's causing an issue, or an accessory like a case or screen protector is barring the screen from responding. Also, physical or liquid damage may also be the culprit.

Workarounds/Recommendations


Try to remove any accessory including a case or screen protector from your device and then try to see if it fixes the problem. If not, then try to clean the screen using a dry cloth to remove any excess oils or dirt. Sometimes, a device won't be able to recognize your touch and therefore won't respond because of too much dirt or some oils on screen.

Soft Reset


Performing a soft reset is also recommended for problems like this. Just remove the battery for 30 seconds with the device still on, then re-insert the battery and power on the device.

Uninstall third-party apps or widgets


If problem persists, and that it occurs while using a certain app, then try to uninstall that application as it may likely be causing some conflicts.

You can uninstall a recently installed application or downloaded widget that is causing an issue using the Task Manager application. To get started, open the Task manager app by touching and holding the Home key for one to two seconds and then touch on the icon.

Next, touch the Downloaded tab and then scroll to the app yo want to uninstall. Touch the Uninstall button next to the app and then touch OK to confirm uninstall. Don't worry though because you can always download the app again from the Play Store if you found it isn't causing the problem.

If the problem occurs just recently after you have downloaded or uninstalled an app or widget, you can directly view and uninstall them by going to the Menu, touching List by and the select Order of download.

Boot in safe mode


If you want to troubleshoot whether or not the recently added applications are causing the problem, then you can boot your device to Safe mode. Running the device is safe mode will only load the basic system software. If your phone properly responds to touches in safe mode, then it denotes the problem is caused by a recently added or installed app or widget. And to solve the problem, you need to uninstall that application.

Here's how to boot into  Safe mode:

1. Power off your device completely.
2. Press and hold the Power/Lock key to turn on the device.
3. Press and hold the Volume down key until you're prompted with the lock screen.

When the lock screen appears, you should see Safe mode shown in the lower-left corner of the screen. Just restart your phone to boot into normal mode after you're done troubleshooting app problems in safe mode.

Perform a hard reset or master reset


If problem isn't fixed after performing every available workarounds and resolution procedures, then you may consider performing a hard reset or factory data reset. While the process is known to help fixed several problems on a device, doing so will also erase all your data or personal information. Knowing of this outcome, it would be wiser enough to create a backup of all your necessary information before you start doing a hard reset.

Here's how to  perform a factory data reset on Samsung Galaxy S5:

1. Touch Menu.
2. Touch Settings.
3. Touch Back up and reset.
4. Select Factory data reset.
5. Read and review the prompted information/message, then touch Reset device.
6. Finally, select Delete all.

Wait for a few minutes for the process to finish and after that your phone restores the Android platform to its original state.

If a factory data reset did not fix the problem, please contact your phone carrier to escalate your device problem and ask for available repair or replacement options you can avail.

And that covers everything on our troubleshooting assistance for Display Issues with the GS5 handset.

Please keep posted for our next contents that would cover more hardware issues with the Galaxy S5, along with the available solutions and manufacturer-recommended workarounds.

Recommended methods to deal with Internet and Web browser issues on Samsung Galaxy Note 4

This content elaborates three recommended methods to deal with Internet and web browser issues with the Galaxy Note 4. Among the first three things you need to check and/or manage include browser cookies, temporary internet files and Java Script settings. Read on to learn more.

A. Browser Cookies


If you are having problems browsing the Internet or unable to view website images, then try to adjust browser cookies on your device. Follow these steps:

1. Open or launch the web browser.

2. Tap on the Menu icon (three-vertical-dots icon) located in the upper right.

3. Tap on Settings.

4. Next, tap on Content settings from the Advanced section.

5. To enable or disable (on/off) Accept cookies, just tap on it. Try to toggle this option and see if it rectifies the issue.

B. Temporary Internet Files


Clearing of temporary Internet files can hep if you are having problems browsing the Internet or a when a webpage will not display. Follow these steps to clear temporary Internet files on your Galaxy Note 4:

1. Open the web browser.

2. Tap on the Menu icon.

3. Tap on Settings.

4. Tap on Privacy from the Advanced section.

5. Tap on Clear Browsing Data.

6. Select the browsing options to clear from the Clear browsing data prompt, then tap Clear. 

Among the available options include Clear browsing history, Clear the cache, Clear cookies and site data, Clear saved passwords and Clear autofill data. When the option is selected, a check mark is present.

  • Clear browsing history - clears browsing history from the web browser.
  • Clear the cache - clears a list of URLs or website addresses that have been recently visited.
  • Clear cookies and site data - clears visited website contents that are stored on your device. Cache allows the browser to download only the contents that have changed since the last time you visit the website. And because the browser only downloads changed content, pages are loaded faster thus resulting to fast browsing experience for the users.
  • Clear saved passwords - clears login credentials (passwords) you've used to enter a previous site.
  • Clear autofill data - clears all autofill data from your previous web searches

You can also clear temporary Internet files by resetting the browser app but using this method will also clear all settings and preferences in your device.

C. JavaScript Settings


Follow these steps to manage JavaScript settings on your Galaxy Note 4, especially if you cannot view websites or pages will not load or render on your phone.

1. Open the web browser.
2. Tap on the Menu icon.
3. Tap on Settings.
4. Tap on content settings from the Advanced section.
5. Tap on Enable JavaScript to enable/disable the feature.

If a website you are trying to visit won't load or display, it's possible that the site contains JavaScript coding which is disabled on your device. In this case, try to enable JavaScript. You will know when JavaScript is enabled if a check mark is present on the option.

Hope this helps.

Samsung Galaxy S5 Hardware Problems [Part 1.2] Troubleshooting Dead Pixel Display

By: Grace Gajetes-Hisona | Monday, November 24, 2014

This is the continuation of the first part of our troubleshooting assistance on Samsung Galaxy S5 hardware issues, particularly those associated with the device's display.

This is an image of a dead pixel display.

The main issue that we are trying to deal with in this content is on a dead pixel display of Samsung Galaxy S5. It's when the device shows black and/or colored dots on screen. Refer to the given dead pixel image above.

What could have possibly caused such problem?


Display issues like this typically occurs on any device that have been used for quite some time already. However, it could also occur especially when some type of physical or liquid damage is present on the device.

In some cases, the screen may appear dead but is actually just stuck more likely because a third-party app is triggering the display to get stuck or frozen.

Recommended Workarounds/Solutions


There are three ways for you to deal with dead pixel display on your Galaxy S5, including the following:

1. Soft Reset


If this is the first time you encounter such problem on your device, then the first manufacturer-recommended workaround would be a soft reset. A mere simple reboot has been known to resolve several device issues, which means this too, could work in this case.

If you haven't yet tried performing a soft reset on a device that is stuck or not responding, then you can just remove the battery with the phone still on, wait for 30 seconds and the re-insert the battery, then power on the device.

2. Uninstall conflicting third-party apps


If dead pixel only occurs on your device while using certain application, then most likely, that application is the culprit. Try to uninstall that application and see if the problem is fixed.

3. Factory Data Reset using Hardware Keys


If the problem persists after uninstalling a third-party app, then your last resort would be a factory data reset. This means resetting your Galaxy S5 to factory defaults. And remember, doing so will remove all your personal information stored on your phone, including customized settings and contact details. Personal information cannot be recovered after the process.

In this regard, we strongly recommend creating a backup of all necessary information you've stored in your device beforehand.

If your phone is unresponsive to touch commands, you can perform a hard reset using the hardware keys. Follow these steps:

1. Turn of your phone.

2. Press and hold the Volume Up, Home and Power buttons simultaneously.

3. When the phone vibrates once, release the Power button but keep pressing the Home and Volume Up buttons.

4. When the Android System Recovery screen shows, release the remaining two buttons altogether.

5. Now press the Volume Down button to highlight Wipe data/Factory reset.

6. To select the option, press the Power button.

7. Scroll to Yes - delete all user data using the Volume Down button, the press the Power button to confirm master reset on your device.

8. After the hard reset is complete, you should see the Reboot system now will be highlighted.

9. Press the Power button to reboot your phone.

If all else failed to fix the problem and dead pixel still appears after the hard reset, then you still can save your device by taking it out for physical repair.

Fixing Samsung Galaxy S3 That Will Not Turn On

By: Harold Hisona | Saturday, November 22, 2014


This is one of the most common power-related problems any Samsung Galaxy S3 owner may encounter. I have received reports from some owners saying that their phones are completely dead and won't respond when the power key is hit. When asked how the problem started, they just said that their phones just shut down one day and refused to come back on.

The problem may be caused by a serious glitch in the firmware but there is also a big chance it's a hardware issue. Basic troubleshooting is required to know what the cause really is and to determine how far the phone can go if powered on successfully. But as for me, if the phone powered on, that's almost a solution.

Here are some simple steps you can try to isolate the problem:

Step 1: If Samsung Galaxy S3 refuses to turn on, plug it in to charge for several minutes. This is necessary to rule out the possibility that it is just a drained battery issue. Either the phone displays the charging icon and lights up red LED notifications or doesn't respond at all when plugged in, just leave it for at least ten minutes. Once the time elapsed, attempt to turn the phone on. If not successful, proceed to the next step.

Step 2: Pull the battery out and then press and hold the Power key for 1 minute. It may sound absurd but it's worth a try. This particular procedure is often referred to as "soft reset" as it drains electricity stored in capacitors and other electronic components inside the phone. Basically, it refreshes the phone and for minor glitches, it's very effective. It is necessary at this point since we don't know what the problem is and how serious it is.

Step 3: Find out if the phone can boot in safe mode successfully. You are going to do anything if the phone boots up in safe mode. Rather, you just want to find out if the phone can because if it capable of doing so, you can rest assured that it's not a hardware problem. Now, once the phone booted in safe mode successfully, just press and hold the power button and touch "Restart" to boot the phone normally.

Step 4: Find out if Galaxy S3 can boot in recovery mode. You only do this if the phone couldn't boot in safe mode or got stuck when restarted from safe mode. Still, this will tell you if there's a problem with the hardware or not. If there is, then the phone shouldn't be able to boot up in any mode. If the phone, however, can successfully reach the recovery mode, then consider the problem as fixed since you can both wipe cache partition as well as perform factory reset in this state.

Step 5: Send the phone in for repair. I would like to suggest you check the battery for any deformities, lumps or swelling but if there are any, then you should have noticed it when you pulled the battery out in step 2. If it isn't the battery that is at fault here, there is a big chance it's the USB charging port. It's a component that serves as a bridge for electricity as it receives current from the charger to the battery and from the battery to all components.

All you need is basic troubleshooting and once you find out the problem is with the hardware, there's nothing much you can do about it. I suggest you seek help from a technician but if the repair would cost almost a brand new phone, then perhaps it's time for you to upgrade.

I would love to hear your opinion or if you have concerns, leave a comment below.


Samsung Galaxy S5 Hardware Problems [Part 1]: Troubleshooting Display Issues

By: Grace Gajetes-Hisona | Friday, November 21, 2014

This article contains standard resolution procedures and workarounds to deal with hardware problems on Samsung Galaxy S5, particularly issues associated with the device's display.


Solutions that are provided in this page are manufacturer-recommended procedures that are generally applicable to every GS5 device model/variant. So regardless of which carrier you're from, you can use this troubleshooting guide to fix the same hardware issues with your S5 handset.

Five different display issues will be covered in the entire part of this troubleshooting guide. These issues are those encountered by most Galaxy S5 users, including blank display, dead pixel, cracked or broken screen, bleeding screen and unresponsive display.

Let's start troubleshooting a display issue in which the device is showing only a blank display/screen.

Important note before you start:

Please don't forget to test your device after completing each recommended resolution procedure or workaround to see if that has fixed the problem. Proceed to the next available procedure when necessary.

Blank Display or blank screen


Here the manufacturer-recommended resolution procedures/workarounds for Galaxy S5 blank display issue or when the entire screen is blank with the backlights coming on but you do not see anything from the display.

[Please refer to blank display image above]

Suggestions/Workarounds:


Blank display could be due to a device's battery that is completely drained, or your phone doesn't have enough charge to power on. Another possible cause is a third-party app that makes your phone unresponsive, or worst, physical or liquid damage is present on your device.

The first suggestions would be based on the possible solutions so first, try to connect your device to its charger and wait for a few minutes for it to charge, and then power it on by pressing and holding the power button. If it powers on but appears to be unresponsive or not responding to touches, then try to use the hardware keys to run it in safe mode for third-party app diagnostics. Running in safe mode can help you determine if a third-party app is causing your device not to respond. If so then, remove the app that's causing conflict.

Another thing you have to consider is a possible physical or liquid damage on the phone is causing the problem. If you found out that a damage is present, then you should take it to a service center to get it fixed.

You can also try performing a soft reset on your device.

Perform a soft reset (via hardware)

A soft reset is done by simply restarting (turn OFF/ON) the phone. This method is often used to fix several device issues -- mostly on software, but also on some hardware-associated.

But since this is a blank screen or display, you can do a soft reset using the hardware method. This can be done by simply removing the phone's battery. Here's the standard method:

a. Remove the battery with the phone still ON.
b. Wait for 30 seconds, then re-insert the battery.
c. Power on the device.

You can proceed with uninstalling third-party applications if your device powers on. If not, then your  next option is to take your device to a service center for repair. That is if you still have a blank display after performing the aforementioned procedures.

Please keep posted for the continuation of this troubleshooting guide on Samsung Galaxy S5 hardware (display) issues to be published later on.



Samsung Galaxy Alpha Screen Mirroring Basic Guide for New Users

By: Grace Gajetes-Hisona | Wednesday, November 19, 2014

Screen Mirroring is one of the popular and commonly used features of the Galaxy devices including the new Samsung Galaxy Alpha.

With this feature, you can wirelessly beam your photos, videos, presentations or video games from your mobile device to your television screen.

When screen mirroring is activated, you can connect directly to a supported Samsung Smart TV or connect to any HDTV using Samsung HomeSync.

In order to know if your television is compatible with Screen Mirroring or supports the feature, please refer to your TV user manual first. If your TV supports Screen Mirroring, then you may now start with the following settings configuration on your Galaxy Alpha and on the Smart TV.

A. Direct Connection


Follow these steps to connect directly to select Samsung Smart TVs:

//On your Smart TV

1. Get your Smart TV's remote control.
2. Use the remote control to access Menu.
3. Next, go to Network.
4. Select AllShare Settings to continue.
5. Select Screen Mirroring.

//On your Galaxy Alpha smartphone

1. Tap Apps from the Home screen.
2. Tap on Settings.
3. Select Screen Mirroring.
4. Touch the slider next to Screen mirroring to turn the feature ON or enable it.

When the feature is activated or enabled, your device will now be connected and share the screen automatically.

B. Using Samsung HomeSync


Another way to use screen mirroring is using Samsung HomeSync application on your Galaxy Alpha.

Simply touch on the More options icon (three-vertical-dots icon) and then tap on Screen Mirroring.

Your phone's screen will now be displayed or mirrored on the television or another monitor.

C. Exit or Disconnect Screen Mirroring on Galaxy Alpha


You can use the Notification Panel to disconnect from Screen mirroring on your phone.

To open the notification panel, swipe your finger from the top of the screen to the bottom, and then touch to select Screen Mirroring is enabled. 

Touch End connection to end the connection and deactivate or disable Screen mirroring, or touch the ON/OFF slider to turn the feature OFF.

And that's the basic things every user should know about the screen mirroring feature on the Galaxy Alpha. More Galaxy Alpha guides to follow soon.

Samsung Galaxy Note 4 Smart Remote Setup Guide for Starters

By: Grace Gajetes-Hisona | Tuesday, November 18, 2014

"I can't find the remote control for my television and I've got a very important TV show to watch and I don't wanna miss it. But I've got my Note 4 with me. What choice do I have?" -- If this is the case, then it shouldn't be a problem because you can use your Samsung Galaxy Note 4 as substitute remote control for your television. This content will teach you how.

Smart Remote is an app that allows you to search for an stream live TV shows and watch on-demand movies and TV shows on your mobile device. It's one of the featured applications in the new Samsung Galaxy Note 4 device. In addition, Smart Remote also turns your device into a universal remote control, which you can connect to your cable, satellite, television and more. And with the application, you can also change the channel, volume and input using your Galaxy Note 4.

This guide will walk you through setting up and using Smart Remote with your Galaxy Note 4. Read on to learn how.

A. Setting Up Smart Remote on Note 4


Here are the steps to set up Smart Remote on your Galaxy Note 4:

1. Tap on Apps from the Home screen.

2. Next, swipe to Smart Remote.

3. Tap on Smart Remote to launch or open the application.

4. Tap on Start to continue.

5. Enter your ZIP code. 

Hint: The ZIP code will serve as basis in getting the TV channels for your device to access/feed via Smart Remote. Steps may vary in other countries or regions. We'll choose ZIP code for the U.S. (07463) for this demonstration.

6. Tap on Done. TV channels for your ZIP code will now be fetched.

7. Next, scroll to and tap to select your TV service provider from the given list. You will know when the option is selected with the checkmark showing next to the TV Service provider you've chosen.

8. Tap Next located on the upper right corner of the screen.

9. You can also add some shows or channels to your Favorite shows and channels by tapping on the Plus Sign icon beneath each shows. Doing so will let you access these shows/channels later. Just follow the same steps to add more shows and channels.

10. Tap on Next, when done.

11. To get personalized recommendations, select your demographic from the Personalize screen.

12. Tap on Done when your done with your demographic setup.

You may now start setting up your phone as a TV remote by tapping on Set Up Remote Control.

B. Using Smart Remote on Galaxy Note 4


Follow these steps to use Smart Remote and make your phone function as your remote control.

1. Tap Setup Remote Control from the Smart Remote application.

2. Turn OFF your television and tap on Next.

3. Read and review the prompted information, then tap on Next again.

4. Choose your TV brand from the given list under Select your TV brand.

5. Tap on Next.

6. Now tap the red TV Power button (icon) on your phone screen to turn your television ON. Make sure your Note 4 is pointing at the television.

7. If your television turns on, tap on YES and proceed to step 8. If it doesn't, tap on No and repeat the previous steps (1-7).

8. Tap to select your Cable/Satellite box brand.

Hint:
You can also set up other devices like your DVR, DVD player, AV receiver, air conditioner, Blu-ray player and streaming media player.

9. Tap on Done to complete the process.

And that's how to setup and use Smart Remote to control your television and other devices with your Galaxy Note 4.

Samsung Galaxy Alpha Screen Lock Methods [Complete Guide]

By: Grace Gajetes-Hisona | Friday, November 14, 2014

    This guide elaborates the screen lock methods on the Galaxy Alpha. It is primarily aimed at helping new users of the Galaxy Alpha in setting up and changing their device screen lock method to prevent others from accessing personal information.

    Where to go first?

    To configure or change the screen lock method on the Galaxy Alpha, go to Apps, tap on Settings, select Lock Screen, tap on Screen Lock and finally, select the lock method you want to use. Generally, an unlock code is required to unlock your device by then.

    In case you forgot the unlock code, you need to take your device to a Samsung Service Center to reset your device or contact your phone carrier for further assistance and recommendation.

    Screen Lock Methods on Alpha Setup


    Following are the available screen lock methods you can use to unlock your Galaxy Alpha:

    1. Pattern - this requires you to draw a pattern by connecting four dots or more, and then draw the patter again to confirm it. It is also recommended to set up a backup PIN to unlock your device screen, in case you forget the pattern.

    1. PIN -this option requires you to use a PIN consisting of numbers (at least four) only. You will need to enter the numbers and then enter the password again to confirm it.

    1. Password - passwords must be alphanumeric or consists of characters and numbers of at least four characters including numbers and symbols. Enter the password again to confirm.

    1. Fingerprint - for fingerprint unlock setup, you will be required to register you fingerprints to unlock the device screen using finger scanner.

    Finger Scanner on Galaxy Alpha


    There are certain conditions that must be met to get better fingerprint recognition. They are as follow:

    1. The Fingerprint recognition sensor is located in the Home button. So make sure the Home button is not scratched or damaged by any metal objects like coins, keys and necklaces.

    1. Screen protector may sometimes affect the feature's performance, causing the fingerprint recognition sensor to malfunction. To improve fingerprint sensitivity, removing the screen protector is recommended.

    1. Fingerprints must be clean and clear enough to be recognized. This means you have to ensure that the fingerprint recognition area and your fingers are clean and dry, and no wrinkles or scars as possible. Fingerprints from small or thin fingers may not be recognized by the device. Therefore, register fingerprints of the hand you used most often to perform tasks on the device.

    1. Finger movement speed must be moderate to allow the device to recognize it. Dragging your finger too quickly or slowly is discouraged.

    1. Avoid using this feature in dry environments as dry environments and static electricity likely build up in the device. Also discharge static electricity by touching a metal object before using this feature.

    How to Register Fingerprints on the Galaxy Alpha


    Follow these steps to register your fingerprint:

    1. Tap on Apps.
    1. Tap on Settings.
    1. Select Finger Scanner.
    1. Tap on Fingerprint manager.

    If you are registering more fingerprints, you will be prompted with a fingerprint recognition pop-up window. If so, scan a registered fingerprint on the device and then tap.

    1. Now place your finger on the fingerprint area at the bottom center of the screen.
    1. Tap and hold the screen in the fingerprint area.
    1. Drag your fingerprint downwards over the Home button.
    1. Repeat this action using the same finger until the fingerprint is registered on your device.

    The device may not recognize your fingerprints if you bend your finger or use a fingertip.

    1. To finish scanning your fingerprint, tap Done.

    You may also tap on Register to register your thumbprint for when you hold the device in one hand.

    1. Enter the alternative password, then tap Continue.
    1. Enter the alternative password again to confirm it, and then tap OK.

    An alternative password can be used instead of scanning your fingerprints.

    1. If prompted, tap OK on the fingerprint lock pop-up window.

    You can now use your fingerprints to unlock your device screen.

    Manage Registered Fingerprints on Galaxy Alpha


    You can also delete or remove your registered fingerprints. Follow these steps:

    1. Tap on Apps.
    1. Tap on Settings.
    1. Select Finger Scanner.
    2. Tap on Fingerprint Manager.
    1. Tap on Deregister to delete fingerprints.
    1. Select fingerprints to remove or delete.
    1. Tap Done.
    1. Tap OK.
    1. To rename a fingerprint, tap and hold a fingerprint, tap to enter a new name, and the tap OK to confirm.

    Change Alternative Passwords on Galaxy Alpha


    You can also change alternative password that you use as an alternative to scanning your fingerprints whenever you want. Here's how:

    1. Tap Apps.
    1. Tap Settings.
    1. Select Finger Scanner.
    1. Change alternative password.
    1. Now scan a registered fingerprint or tap to enter backup password.
    2. Enter a new password and then tap Continue.
    3. Enter the password again and tap OK to confirm.


    How to Unlock Galaxy Alpha with the Registered Fingerprints


    Follow these steps to unlock your device screen with registered fingerprints:

    1. Tap Apps.
    1. Tap Settings.
    2. Select Finger Scanner.
    1. Tap Screen Lock.
    1. Select Fingerprint.

    Alternately, you can just tap on Apps, select Settings, tap Lock Screen, select Screen Lock and the tap on Fingerprint.

    You can also use your fingerprints to verify your Samsung Account password instead of using your password. To do so, you will have to enable Verify Samsung account feature on your device first. Here's how:

    1. Tap on Apps.
    2. Tap on Settings.
    1. Select Finger Scanner.
    2. Tap on the Verify Samsung account switch to turn the feature on or enable it.
    1. Enter your Samsung account password.
    1. Tap Confirm.

    Fingerprints can also be used when signing in to your other accounts or to webpages that support password saving. Here's how:

    1. Tap on Apps.
    1. Tap Settings.
    1. Select Finger Scanner.
    1. Tap Web sign-in.
    1. Tap the Web sign-in switch to enable or turn the feature on.
    1. Now open a webpage that you want to sign in to using a fingerprint.
    1. Enter your username and password.
    1. Tap the webpage sign in button.
    1. Check the box next to Sign in using your fingerprints.
    1. Tap Remember.

    Finally, you can also use your fingerprint to purchase items via PayPal. (This feature may not be available in some regions or service provider,  though). But here's how to do it:

    1. Tap Apps.
    2. Tap Settings.
    1. Select Finger Scanner.
    2. Tap on Pay with PayPal.
    1. Tap Install under FIDO Ready Support.
    1. Tap Link under PayPal account.
    1. Follow the on-screen prompts to sign in to the PayPal website and register your fingerprints.

    And that would be all for this guide.



Samsung Galaxy Note 4 Advanced Wi-Fi Settings Guide for Starters

Advanced Wi-Fi settings of your Galaxy Note 4 is where you can set up and manage wireless access points. Read on to learn how to properly configure available device options for wireless connection.

How to access Advanced Wi-Fi Settings on Galaxy Note 4


Here's how to get to the Advanced Wi-Fi settings on your Note 4 device:

1. Tap on Apps from any Home screen.

2. Next, tap on Settings.

3. Tap on Wi-Fi to continue.

4. If necessary, tap the On/Off switch to turn Wi-Fi on. Please note that you need to turn on or enable Wi-Fi to configure advanced settings on your device.

5. Now, tap on the More options icon (three-vertical-dot icon) to view more options.

6. Tap to select Advanced.

Advanced Wi-Fi settings options to configure


Under Advanced settings are the following settings options for your wireless network configuration.

a. Network Notification - this option when enabled, lets your phone alerts you when a new Wi-Fi network is available.

b. Passpoint - this option when enabled, lets your phone connect to passpoint-enabled Wi-Fi network automatically.

c. Sort by - this option lets you select a sorting order for wireless networks on the Wi-Fi screen.

d. Keep Wi-Fi on during sleep - this option lets you specify when to switch from Wi-Fi to mobile data for data communications when the phone goes to sleep or when the backlight goes out.

This option however, will affect data usage as well as on how other connected devices to your phone does whne you use your phone as a hotspot.

e. Always allow scanning - when turned on, this option lets your phone allow Google location service and other applications to scan for networks even when the Wi-Fi is enabled.

f. Smart network switch - when turned on, this option lets your phone automatically switch between known Wi-Fi networks and mobile networks. Know Wi-Fi networks are those networks that you have already connected to.

g. Wi-Fi timer - when enabled, this option lets your phone automatically connect to or disconnect from a Wi-Fi network using the Starting time and Ending times you have set.

h. Install certificates - this option can be used to install the certificates if you have certificates stored on an installed optional memory card.

i. MAC address - this option cannot be configured. You can only use this to view your phone's MAC address, which is a requirement for connecting to some secured networks.

j. IP address - similar to MAC address, the IP address option is not configurable or cannot be changed. You can only use it to view your phone's IP address.

IP address is often used as reference for more advanced wireless troubleshooting for mobile devices including your Samsung Galaxy Note 4.

And that covers everything in this guide. More similar contents/tutorials on Samsung Galaxy Note 4 will be available in this site soon. Stay tuned.




Samsung Galaxy Note 4 T-Mobile Wi-Fi Calling [Starters Guide]

By: Grace Gajetes-Hisona | Thursday, November 13, 2014

Wi-Fi Calling is among the features offered to T-Mobile customers of Samsung Galaxy Note devices including Note 3 and Note 4. It's considered an excellent solution for coverage issues in and around the house or any place where cellular coverage is limited.

Wi-Fi calling is enabled by default. This means your device will connect automatically after you successfully connect to a wireless network.

This guide will help you manage Wi-Fi Calling feature on your Galaxy Note 4 T-mobile version.

One of the first requisites to use Wi-Fi calling is to register your 911 address at T-mobile website. This must be done to avoid getting the REG09 error upon using the feature. After you've successfully registered your 911 address, you may now proceed with the following:

A. Set up your Galaxy Note 4 to use Wi-Fi or mobile networks


Follow these steps to set the connection preference for your Note 4 device and use Wi-Fi calling or mobile networks:

1. Enable Wi-Fi and connect to a Wi-Fi network.

2. Tap Apps from any Home screen to continue.

3. Tap on Settings.

4. Scroll to Network Connections.

5. Tap to select More networks.

6. Slide the Wi-Fi switch right to the ON position, if necessary.

7. Tap on Wi-Fi Calling.

8. Tap on Connection Preferences.

9. You will be prompted with these options: Wi-Fi Preferred, Cellular Network Preferred, and Never Use Cellular Network. Select one of the given options.

B. Enable Wi-Fi and Connect


After setting up a Wi-Fi network on your Galaxy Note 4, the next thing you should do is to turn on Wi-Fi calling or enable the feature and connect to a network. Follow these steps:

1. Tap Apps from the Home screen.

2. Tap on Settings.

3. Tap Wi-Fi under Quick Settings.

4. Tap the Wi-Fi switch to the On position if necessary. When the Wi-Fi is on, the switch moves right and turns green.

5. Now tap the Wi-Fi network you want to use or connect to.

6. Enter the network password, if prompted.

7. Tap Connect to continue.

Hints:
In case you don't see the network, try scanning for wireless network available. Here's how to scan for a wireless network on the Galaxy Note 4:

a. Tap the Menu key in the upper right corner of the screen.

b. Tap Scan. Doing so will initiate scanning for wireless network(s) in range. Just wait for it to complete then select the network you want to connect to.

Alternately, you can simply tap the + sign or Add Wi-Fi network, to add a network manually.

C. Enable Wi-Fi Calling


Ensure you already have registered your 911 address and connection preferences, then follow these steps to proceed with enabling of the Wi-Fi calling feature:

1. Enable Wi-Fi and connect to a network. 


Follow these steps if necessary:

a. Tap on Apps.
b. Tap on Settings.
c. Tap on Wi-Fi under Quick Settings.
d. Tap the Wi-Fi Switch to the ON position.
e. Tap on the Wi-Fi network you want to connect to.
f. Enter the password if prompted.
g. Tap Connect.

2. Turn on Wi-Fi calling, with the following steps:


a. Tap Apps from the Home screen.
b. Tap on Settings.
c. Scroll to and tap on Network Connections.
d. Tap to select More networks.
e. Tap the Wi-Fi Calling switch to turn the feature on. You will know if it's on when the switch moves right and turns green.

After you have successfully enabled both Wi-Fi and Wi-Fi Calling, you can now use Wi-Fi calling on your Samsung Galaxy Note 4 device.

Samsung Galaxy Note 4 Action Memo [Beginners Guide]

By: Grace Gajetes-Hisona | Tuesday, November 11, 2014

Action Memo is one of the features entrenched in the new Samsung Galaxy Note 4 device. It is specifically designed to let you write memos quickly and directly link actions to them.


The Action Memo can be accessed from any Home screen of the Galaxy Note 4 and then make calls, send messages, search the web and do more things with this feature.

If you need help in using Action Memo in your Galaxy Note 4, then you may refer to this guide. Just follow these steps:

How to use Action Memo in Note 4


1. Get your phone ready and remove the S Pen from the slot.

Note:

Generally, the Air Command features of Note 4 will launch when you remove the S Pen from the slot. Although this may vary depending on the S Pen detachment option setting configuration.

If you want to change the S Pen detachment option setting, just go to Settings, tap on S Pen and then select Detachment options.

2. Now hold it a few millimeters above the screen and then press the S Pen to show the Air Command Menu.

3. Next, tap on the Action Memo icon.

4. Tap on the Close (x)icon next to Link memos to actions.

5. Write anything in the Memo pad on the screen using the S Pen. To make this example more specific, we'll write a contact number.

6. Tap on the Link to action icon (third icon from the left) once you're done creating the memo.

7. You will then be prompted with a menu bar with Action. Use the S Pen if you want to draw around a specific part of the memo you want to use.

8. Tap on the icon for the Action item you want to use.

9. The contact number you've written in the memo will now display in the Dialer app. You then can use that number to make a call using the dial icon or add that number to contacts using the + icon.

Once the action memo is created, it will be shown as an icon. When you tap on that icon, you will be prompted with the Action Memo again.

To save the Action Memo you've created, tap on the check mark (second icon on the upper right corner).

Just follow the same steps if you want to try creating a new different action memo you want.


And that would be all for this guide. More tutorials on Galaxy Note 4 will be available in this site soon, so please keep posted.


Samsung Galaxy Grand: Using Multi-Window Feature [Tutorial]

By: Grace Gajetes-Hisona | Friday, November 7, 2014

Samsung smartphones running Jelly Bean 4.1 and later OS version, including the Galaxy Grand generally come with Multi Window -- a unique feature that allows users to work on multiple tasks on one screen easily.

With Multi-Window feature, you will be able to take Notes while watching a video or search the Internet and check SMS messages at the same time.

This guide will walk you through activating and using Multi-window feature to perform multiple tasks simultaneously on the Galaxy Grand.

Enable Multi-Window on Galaxy Grand

Follow these steps to enable and use multi-window on your Galaxy Grand and multitask with it.

1. Tap on Apps from the Home screen.

2. Next, tap on Settings.

3. Tap on My Device tab.

4. Scroll to and tap on Home screen mode under My Device.

5. From the Home screen mode screen, tap on Standard mode. You will then be prompted with the Enable Standard Mode message. Read the information and then tap OK to continue.

6. Now tap on Apply to apply the selected mode.

7. Tap on Display from My Device Personalization options.

8. Scroll to a nd tap to check the box next to Multi Window. Doing so will enable the feature, allowing you to multitask by using two or more apps at the same time.

9. Tap and drag the application you want to view or use in multi window. You should then see the applications running in Multi window.

You may now start using any of the apps you preferred simultaneously on your Galaxy Grand.

Using Multi Window Feature on Galaxy Grand


Follow these steps to begin using the multi-window feature of your Galaxy Grand:

1. Tap the handle to open or close the tray.

2. To move the tray, tap and hold the handle when the tray is open.

3. To change the tray's position, tap and hold the handle when the tray is closed.

Now get to know more of the Multi-Window feature by exploring the interface and available tools. And that should do it!



Samsung Galaxy Note 4: Blocking SPAM SMS/MMS Messages [Tutorial]

Don't want to get bothered with anymore spam messages on your new smartphone? We'll, why not block them in the first place? Read on to learn how to block incoming spam messages with this guide.

This content will help you block SMS and MMS messages on your Samsung Galaxy Note 4 device. Read on to learn more.

The Galaxy Note 4 offers you with different methods to block incoming text or picture messages (SMS or MMS) or mark them as spam. All you need is to configure some settings in the Messages application and get your new phone free from spams. Here's how.


A. Block using a text or picture message from the spam number


Follow these steps to block spam SMS/MMS from the spam number:

a. Tap on Messages from the Home screen.

b. Touch and hold the conversation thread from the number you want to block.

c. Now tap the Remove from spam icon located in the upper-right corner.

B. Block using the Settings menu


Follow these steps to block spam SMS/MMS using the Settings menu:

a. Tap on Messages from the Home screen.

b. Tap the Menu key to continue.

c. Tap to select Settings from the given options.

d. Tap on Spam Filter to select or mark the check box.

e. Now tap Add to spam numbers.

f. Next, tap the plus (+) sign.

g. You may choose to block a number by selecting the number from Contacts or by manually entering the number to block or mark as spam.

h. Tap on Save when finished.

If you've marked or tagged a number as spam unintentionally, then you can just unblock that number to allow incoming SMS or MMS from this number.

Here's how to unblock messages from a number on your Galaxy Note 4:


1. Tap Messages from the Home screen.
2. Touch and hold the conversation thread from the number you want to unblock.
3. Now tap the Remove from spam icon located in the upper-right corner of the screen.

Alternately, you can unblock messages using the Settings menu, just like what you did when you block a number. Here's how:

1. Tap Messages from the Home screen.
2. Tap the Menu key located on the upper-right corner of the screen.
3. Tap on Settings.
4. Tap on Spam filter to select or mark the check box.
5. Next, tap on Add to spam numbers.
6. Touch and hold on the number you want to unblock.
7. Tap on Delete to remove that number from the block list.
8. Tap OK to confirm action.

And that covers everything in this tutorial on how to block/unblock messages on your Galaxy Note 4 device. Hope this has shed some lights to you.

Backup Files on Galaxy Note 4 via Verizon Cloud [Beginners Guide]

Creating backups of important files or documents on your smartphone is highly recommended to avoid data loss in the future and for easier restoration of files after performing a hard reset on the device.

This guide will walk you through backing up images, videos, audios and documents on Samsung Galaxy Note 4 via Verizon Cloud.

Verizon Cloud is a service that offers secure cloud storage to back up and sync contents on your mobile device via wireless network.

With Verizon Cloud, you can sync between your tablet, computer, phone and other devices and ensures availability of your contents virtually anywhere you want to access or manage them. This is especially useful to keep your files safe and secured, if you lost or damaged your phone.

Follow these steps to back up files using Verizon Cloud on your Galaxy Note 4 Verizon device.

Note: You may need to download and install Verizon Cloud app if you don't have it yet installed on your device.

1. Tap the Navigation Menu icon from the Cloud app main screen.

2. Scroll to and tap Settings to continue.

3. Tap What to back up under Settings.

4. Tap to check the boxes next to the files you want to back up like Photos, Contacts, Videos, Music, Documents, etc.

5. After checking the the boxes of all files you want to back up, tap OK.

6. Tap the Navigation Menu icon on the upper-left corner of the screen next to Settings.

7. Tap Home.

8. Now tap the Menu icon (three-vertical-dots icon) located on the upper-right corner of the screen next to Verizon Cloud.

9. Tap to select Back up now from the given options. Doing so will back up all selected files on your Galaxy Note 4 using with Verizon Cloud.

When your files are backed up, the backup copies will remain in the cloud even when you delete them on your phone.



Samsung Galaxy Note 4 Text Input Methods/Options [Basic Guide]

By: Grace Gajetes-Hisona | Tuesday, November 4, 2014

There are two main options available for you to type or enter text on the Galaxy Note 4, using either the touchscreen QWERTY keyboard or by speaking your text inputs.

Generally, you can enter texts/commands on Samsung Galaxy Note 4 in a number of ways. You may use Google Voice Typing, Samsung Keyboard, Swype and other text input methods offered.

And this article will walk you through using each of these methods and options available for entering text on the Note 4 device.

A. Text Input Methods


As we've mentioned earlier, there are several text input methods available on the Galaxy Note 4 including Samsung keyboard, Swype and Google voice typing.

The Samsung keyboard will let you enter text by tapping keys on a virtual QWERTY keyboard. The Samsung keyboard integrates an optional feature  called predictive text, which matches your key touches to common words. It's like when you type in keyword on Google's search bar, when you will be prompted with matching keywords for you to select or insert it into your text.

Swype, on the other hand allows you to enter words by swiping acroos the virtual QWERTY keyboard on the phone. So instead of tapping each key, you will just use your finger to trace over each letter of a word, or tap letters to enter words/phrases.

Another method is through Google voice typing, which will let you speak your entries.

How to change or use a text input method


To set a default text input method, all you need is to configure the Settings or set it ON at any time while entering text.

Follow these steps to select a default text input method on your Note 4:

1. Tap Apps from the Home screen.
2. Tap Settings.
3. Select Language and input.
4. Tap Default.
5. Select a default entry method you like.

Alternately, you can select a text input method while entering text. Just follow these steps:

1. Drag down from the top of the screen where you can enter text, to open the Notification Panel.
2. Tap Choose input method.
3. Select a text entry method you prefer to use.

A. Using Google Voice Typing Feature


Google Voice Typing utilizes Google voice recognition system to convert your spoken words into text. It's among the available text input methods you can use on the Note 4 device. Follow these steps to enable or use Google Voice Typing to enter text on your new Galaxy Note device:

1. Open the notification panel by dragging down from the top of the screen where you can enter text.
2. Tap Choose input method.
3. Select Google voice typing.
4. Speak into the  microphone. You should then see your text being entered onscreen as you speak.

If the text you said or entered is incorrect, then simply tap the backspace key to erase the text.

5. Tap Done, when your finished entering your text. The onscreen keyboard will now display.

If you use Google Voice typing as your text input method, you can choose a language from the menu located at the top of the Speak now area.

To assign or set a new language via the Google voice typing menu, just tap Add more languages.

Here's more on configuring Google Voice Typing options on the Galaxy Note 4:

1. Tap Apps from the Home screen.
2. Tap Settings.
3. Select Language and input.
4. Tap the Settings icon (wheel-like icon) next to Google voice typing.
5. Make necessary changes on the settings as you desire.

B. Using Samsung Keyboard


An easier way to enter text, symbols and numbers on the Note 4 is through Samsung Keyboard. Follow these steps to use Samsung Keyboard to enter text on your new Note device:

1. Open the notification panel by dragging down from the top of the screen where you can enter text.
2. Tap Choose input method.
3. Select Samsung keyboard.

To enter text, just tap the appropriate keys. Among the available options you can use while entering text with Samsung Keyboard are as follow:


  • Backspace. Tap on this key to delete or erase incorrect characters. To delete a whole word or field, just touch and hold this key.
  • Arrow up. Tap on this key to change the case of the text. You will see the arrow appears blue when the key is touched. To switch to all capital letters, tap this key twice and you will see the key will turn blue.
  • Symbols key. Tap on this (Sym) key to switch to a symbols keyboard and enter symbols using any of the two symbol keyboards available.


If you have selected more than one language in Samsung keyboard settings, just swipe your finger over the Space Bar (language) key to switch between languages.

If you want to switch to Google Voice typing to enter text by speaking, tap the Google Voice icon (microphone icon).

To set/configure Samsung Keyboard as default input method on your Galaxy Note 4, follow these steps:

1. Tap Apps from any Home screen.
2. Tap Settings.
3. Tap Language and input.
4. Tap the Settings icon (wheel-like icon) next to Samsung keyboard.

C. Using Swype


Another option you can use to enter text on your Galaxy Note 4 is through Swype. This feature allows you to enter words by tracing over the letters on the virtual QWERTY keyboard. So instead of tapping each key, you can just use your finger to trace over each letter of a word or tap letters to enter words.

With Swype, you can use the next-letter prediction and regional error correction features to compensate for tapping the wrong keys on the virtual QWERTY keyboards.

Follow these steps to set/configure Swype to enter text on your Note 4 device:

1. Open the notification panel by dragging down from the top of the screen where you can enter text.
2. Tap Choose input method.
3. Select Swype.

4. Now swipe your finger continuously over the letters to form a word. You should then see the words matching your pattern shows at the top of the Swype keyboard as you swipe over letters. You can tap a word at the top of the keyboard or tap a word at the top of the keyboard to enter a word.

5. Use any of the following options while entering text via Swype:


  • Backspace. Lets you delete a single character by tapping on the key. To delete an entire word or field, touch and hold the Backspace key.
  • Arrow up. Lets you start a word with a capital letter by tapping on the key. To enter all caps, tap this key twice.


Note: Swype starts with a capital at the beginning of text by default.

To switch to a symbols keyboard, just tap on the Number (?123) key, and then tap keys to enter symbols.

Here's how to configure Swype on Note 4:

1. Tap Apps from a Home screen.
2. Tap Settings.
3. Select Language and input.
4. Tap on the Settings (wheel-like) icon next to Swype.

And that would be all for this guide. A more detailed guide on each of these text input methods with Samsung Galaxy Note 4 will be provided soon in this site, so please keep posted.



Samsung Galaxy Note 4 Bluetooth Settings Configuration [Beginners Guide]

By: Grace Gajetes-Hisona | Sunday, November 2, 2014

This article will walk you through activating Bluetooth function on Samsung Galaxy Note 4 as well as pairing it with a Bluetooth headset or other Bluetooth-enabled devices for file transfer or sharing purposes.

Follow these steps to:

A. Enable/Disable Bluetooth on Galaxy Note 4


You need to turn Bluetooth on or enable the feature to use/pair your Galaxy Note 4 with other Bluetooth-enabled devices including Bluetooth headset. Follow these steps:

1. Tap Apps from any Home screen.
2. Tap on Settings.
3. Scroll to Network Connections.
4. Tap to select Bluetooth.
5. Tap or slide the Bluetooth Switch right to turn the feature on/enabled. You will know when the feature is on if it appears green and positioned right. If it's off, it's grey or positioned left.

Now that you already have enabled Bluetooth, you can now pair your Galaxy Note 4 with other Bluetooth-enabled device. Follow these steps to scan for any available devices to pair with your Note 4.

B. Pair Bluetooth Device

Here are the steps to pair your Note 4 with other Bluetooth-enabled devices:

1. Tap Apps from any Home screen.
2. Tap Settings.
3. Scroll to Network Connections.
4. Tap to select Bluetooth.

5. A list of Bluetooth-enabled devices will now be displayed under Available Devices. Tap on the device you want to pair with your Note 4. If you don't see any, then tap Scan to search again.

6. If prompted, enter the pairing passcode. Default passcode is 1234.

7. Now on the other device, enter the passcode (if necessary) then accept the pairing.

Both devices are now paired, so you may start transferring or sharing files from/to your Galaxy Note 4. And that should do it!
 

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