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Samsung Galaxy S5 Problems, Errors and Solutions [Part 4]

By: Harold Hisona | Saturday, August 16, 2014

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Welcome to the 4th part of Samsung Galaxy S5 Problems series. First of all, I want to apologize to my readers who emailed me about their problems with their devices. I wasn't able to address those problems immediately because I was sick and had to rest for 3 days. I just got back.

Since last week, I already received more than a hundred emails from Galaxy S5 users who are asking for solutions to issues they have encountered. In this post, I will address six common problems, so please take a little time browsing through them to see if the problem you have now is the same or related to the ones I already addressed. You may click on the any of the links below to read the problems and their solutions.

Galaxy S5 Screen Has Different Colors


Problem 

Hello Harold. I was searching for solutions to my problem but I found your website. You said to email you if we have problems, well, I have one. I am a 70-year-old woman and my daughter gave me Galaxy S5 for a birthday gift. Everything was working fine but my grandchild installed a game on it and when I got the phone back, the color of the screen is way different than it was before. 

The color blue before now appears to be orange; green turned to violet; yellow to blue, etc. What happened to the phone? I asked my grandchild and he said he doesn't know what happened to it. Is it damaged already or do I have to replace the screen? Help me, Harold...please. Thanks in advance. -- Demi

READ: How To Fix Samsung Galaxy S5 Known Problems and Error Messages

Solution

Hello, Demi. I'm glad you found my site. About your concern, well, there's nothing wrong with your phone. Your grandchild may have accidentally turned on the 'Negative colors' feature of the Galaxy S5. Don't worry you can change it back to its normal colors by following these steps:
  1. From the Home screen, tap the Apps icon.
  2. Choose Settings.
  3. Scroll to and tap Accessibility.
  4. Now tap Vision.
  5. Find the option Negative colors and tap the checked box beside it to remove the check. 
  6. That should fix the color of your screen.

Caller ID Not Displayed On Other People's Phones


Problem

Hi Harold. Before anything else, thanks for providing free support to us Android users. I have a slight problem with my Galaxy S5. It's not really that serious but since I often use my phone to call my friends and colleagues (and my boss), I want them to know it's me calling them. The problem is that my caller ID isn't displayed on their phone when I make a call. Do you know how to fix this problem? Thanks a lot! -- Genevieve

Solution

There is a setting for that, however, some carriers actually have control over such thing. I hope it's not a network issue because if it is, there's nothing we can do about it except call your service provider. Please follow the steps below:
  1. From the Home screen, tap the Phone icon.
  2. Once the dialer is up, hit the Menu key.
  3. Choose Settings and then the Call option.
  4. Tap Additional Settings. 
  5. Now tap Caller ID.
  6. Check whether or not "Caller ID" has been selected - If Hide Number is currently selected the receiver cannot see your phone number. Select "Network Default" or "Caller ID" to enable the people you dial to see your number. 
If you are still having difficulty after changing the settings, please contact your Network operator for further advice.

Galaxy S5 Vibration Is Weak Or Not Working At All


Problem

Hello Droidista. My name is Ramon from Spain. When I went to the U.S., I bought the new Samsung Galaxy S5. What I noticed with it is that its vibration is very weak and sometimes it doesn't work at all. I have a Galaxy S3 and its vibration is way stronger than the S5. Did I buy a defective phone? I already went to Samsung store here in Barcelona and they won't honor my warranty because I bought the phone in the U.S. Can you suggest a way to fix this? 

READ: Samsung Galaxy S5 Problems, Errors and How To Fix Them [2nd Batch]

Solution

Hi Ramon. Honestly, it's difficult to determine if it's a hardware problem or not at this point. There are a few steps I want you to follow to try to fix this problem:
  1. Restart the terminal by pushing the power button for 2 sec and then tap "Restart "to check whether or not it is a temporary error.
  2. If you are still having problems after restarting the device please see the following advice. First please tap Apps.
  3. Tap Settings and then Sound.
  4. Tap Vibration Intensity.
  5. Adjust the vibration intensity for each of the function areas (Incoming call, Notifications and Haptic feedback). 
If there is no vibration even when vibration intensity is set to maximum,  you may need to revisit a Samsung Service center for device to be further inspected.

Galaxy S5 Delayed In Receiving Text Message


Problem 1

Hi Harold. I hope you're doing well. I have a minor problem with my new Samsung Galaxy S5. My text messages come in late or delayed. I know this because of the timestamp in each message. There are times when the message is an hour late but most of the time they're 20 to 30 minutes delayed. Why is my phone acting up like this? -- Liam

Problem 2

Hello. I got your contact information when I read a few of your articles on The Droid Guy website. I don't know if the problem is with my phone or if it's a common issue but my messages don't arrive in a timely manner. I mean, I receive them like 10 to 15 minutes late. Is this a problem with my phone or network? I need  your advices. Thanks. -- Evan

Solution

It may be a phenomenon which occurs due to the fact that the mobile phone cannot normally receive the signal from the base station temporarily. Please check the reception of text message after turning off the power and separating & reinstalling USIM card.

There may be a delay in reception of text message due to bad signal reception status of base station for your mobile carrier. Please check the base station status or signal reception environment by sending an inquiry to your service provider or carrier. If the problems still occur even after the reinstallation of USIM and there is no problem with the base station and signal reception based on inspection of your mobile carrier, please visit a service center to receive inspection of the receiver of mobile phone.

Galaxy S5 Camera Makes Clattering Noise


Problem

Hello. I'm not sure if this is a problem at all but the camera in my Samsung Galaxy S5 makes a small noise or clatters if shaken. The phone, however, functions normally and pictures taken by its camera still have good quality. I'm a bit worried thinking my new phone may have a little damage. What do you think of it?  Do I have to bring the phone for checkup?

READ: Samsung Galaxy S5 Problems, Errors and Solutions [3rd Batch]

Explanation

Your Galaxy S5 supports the Auto Focus feature required for high quality and high resolution of camera. The 16 MP Camera module “Lens Unit”, Image Sensor, and  Auto Focus feature adjusts focus by moving the Lens Units up and down over the Image Sensor. This enables Auto Focus speed and accuracy and helps in reducing battery usage.

However Camera module is fitted with a “Stopper” part to limit lens unit movement within the space for the Camera module. .

When the Lens and Stopper touch, when shaking the Galaxy S5, a minute noise may occur – however this is normal due to the operation of the Auto Focus feature of camera.

Network Mode Option Greyed Out, Not Clickable


Problem

Dear Harold, the network mode on my new Galaxy S5, which is meant to enable me switch from 2G to 3G and 4G network, is frozen and not clickable. Please help me. What can I do 'cause the network is just automatically on edge.

Solution

I've encountered this kind of issue several times already and I know a couple of procedures that could fix this.

Step 1: Boot to Safe Mode. Booting to Safe Mode will temporarily disable third-party apps and pre-installed services run at their optimal settings. Once in safe mode, try to toggle between networks. I am also sure that the Network Mode options will be enabled in Safe Mode. Once you've successfully switched to different networks, boot the phone normally. I'm sure the greyed out options are already enabled. However, if the options are still greyed out in Safe Mode, there's no other option but boot to recovery.
  1. Turn the phone off completely.
  2. Press and hold the Power key.
  3. When 'Samsung Galaxy S5' appears on the screen, release the Power key and immediately press and hold the Volume down key.
  4. Continue holding the Volume down key until the device has finished rebooting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

Step 2: Boot to Recovery Mode. You'll only do this if the problem couldn't be fixed by booting to Safe Mode. While in recovery, you need to wipe the cache partition. So far, based on my experience, I haven't gone as far as Factory Reset but that's your last resort. For now, try wiping the cache partition.
  1. Turn off the phone completely.
  2. Press and hold the Volume Up key, Home key and Power key together.
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight 'wipe cache partition.'
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, 'Reboot system now' is highlighted.
  8. Press the Power key to restart the device. 

Email Your Problems

I am offering free advices so if you have problems with your phone that you don't know how to fix, feel free to email me at harold@droidista.com and I'll get back to you as soon as I can. Thanks for visiting my site and reading my posts. Please share them with your friends.
 

Need Help?

There are three easy ways to get help:
1. email me at harold@droidista.com
2. join the Smartphone Support community where I often hang out
3. talk to me through the chat widget at the lower-right corner of this page or by visiting this page.


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