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Samsung Galaxy S5 Problems, Errors and Solutions [3rd Batch]

By: Harold Hisona | Thursday, August 7, 2014

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[UPDATE 8/15]:  I just published the fourth part of this series with six problems addressed: Samsung Galaxy S5 Problems, Errors and Solutions [Part 4]

I've received a lot of emails about some Samsung Galaxy S5 problems. While many of them are easy to fix, there are some that require in-depth research. Don't worry, I will help you with those problems the best I could. I may not know how to fix all of them but I will ask people who may have experienced them already.

If you have problems with your phone, feel free to email me anytime. My email address can be found on the upper-right part of this page. And oh, before I forget, please provide as much details as possible.

You may also want to browse the first two parts of this series:

  1. How To Fix Samsung Galaxy S5 Known Problems and Error Messages
  2. Samsung Galaxy S5 Problems, Errors and How To Fix Them [2nd Batch]

Galaxy S5 Plagued With Error Messages


Problem: On my Samsung S5 last night some trouble was caused by error messages every time I do something on Facebook. It's annoying because the error message will kill whatever I write or post will disappear ... all I see instead is "An error has occurred. Please try again."  Hitting the back button helps sometimes, but not often. Any ideas? - Fritz

Solution: I replied to Fritz's email to ask further information on the problem but he responded that he figured out what caused it--Facebook account password change. According to him, he recently changed his account's password then error messages kept popping up. It turned out that it was the Klout app that was causing all this. Closing the re-opening of the app fixed the problem, he said. Here's his actual email for you to be guided accordingly in case you will fall into the same situation in the future…
"Hi there, I think I fixed it. I had recently changed my FB password,  and it seems the Klout app was unhappy with being left out   ... the error messaged are gone since I closed and reopened Kkout. Thanks for so quick a response. -- Fritz"

Galaxy S5 Touchscreen Responses Delayed


Problem: Hi Harold! My name is Mike and I recently came across your website via a quick Google search in an attempt to get info on some issues I'm having. I just got the Samsung Galaxy S5 about a month ago, and it was working great, but lately I've been encountering some issues. The main one is that when the phone is locked, and I try unlocking it via the side bar or home button, the folder and back button will light up, but the unlock screen will either a) not come up at all, or b) stall for anywhere between 5-20+ seconds before coming up. The system itself seems to also be acting sluggish: not switching apps as fast as it did a week ago, not registering when I hit an app to open it, and a few other annoyances. Do you know of anything to fix the issue? Thank you so much in advance for your time and help! -- Mike

Solution: Hello Mike, it sounds like an app is causing this problem but I'm not sure if it's a third-party app or one of the pre-installed ones. So, narrow it down, you need to boot your phone to safe mode and observe from there if the problem still happens. Here's how you boot Galaxy S5 to Safe Mode…
  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. When the Samsung Galaxy S5 logo appears, let go of the button and immediately press and hold the Volume Key.
  4. The phone will restart but keep holding the Vol Down button.
  5. Once the phone finished the reboot, Safe Mode will display on the lower-left corner of the screen.
  6. You may release the Volume Down button now.
While the phone is in that state, observe if the phone's responses are still delayed. If so, then the problem is with the pre-installed app. Factory Reset may be able to fix the issue. If the problem was fixed while in safe mode, it means one of the apps you downloaded and installed is causing the issue. You just have to find that app and uninstall it.

Not All Emails Are Received In Galaxy S5


Problem: Hi Harold,

Ok, just got Samsung Galaxy S5, and using Verizon as carrier, also have Verizon FIOS at home. I was able (thanks to you) to configure both my and my wife's email accounts.

However, the accounts are not treated the same.  My wife's emails come in in both the phone and her desktop whereas mine don't.  If she sends me a test email from her desktop, it does show up on phone and my laptop but soon disappears....other times an email will show on phone but not on laptop!

Both are synched and all port info is the same and correct. Also I can't figure out how to delete all of her emails at one....seems like only way is to do it one by one which is tedious.

Any help would be greatly appreciated! -- Roger

P.S.: both her desktop and my laptop are on 24/7 if that matters...phone is not always on.

Solution: Hello Roger, the real problem would be in your computer and not in the phone. I don't know what email client you're using but try to go over the settings of that program and find something that says "Leave a copy of messages on the server." You need to turn on that feature so that email messages can still be downloaded by your phone even after your computer downloaded them.

Here's the thing, if that feature was turned off, all your email messages will be downloaded by your computer and deleted from the server. Therefore, the phone has nothing to download anymore. If the phone could download some email messages first, they will remain in the phone's memory for a few seconds until your computer downloads and deletes them from the server.

If you were using Microsoft Outlook, just configure your account settings and that feature can be found under Advanced Settings.

Galaxy S5 Shows 'Download Complete'


Problem: Hi Harold. I love all your tips and solutions. Thanks for doing all this. I have an unusual problem with my new Samsung Galaxy S5. The phone is still a week old and I am bugged with a minor yet annoying issue.

Several times a day, my phone would display a 'Download Complete' notification but there's no available file to view. I'm not sure why this is happening because all I did was download and install apps I often use. The phone isn't overused or abused. There is no physical or liquid damage. I haven't dropped it. 

What could be the problem? Thanks. - Jade

Solution: Hello Jade. This problem may not only be annoying, it could also drain  your battery faster. More often, it happens when you download apps via Wi-Fi and there was a network interruption, which may cause a glitch to the service that handles all downloads -- Download Manager.

To fix this problem, you can attempt to finish the download or clear both the cache and data of the service.
  1. Tap the download notification.
  2. Tap the Application.
  3. Tap the X to cancel the download.
  4. Re-download the app.
  5. If you successfully downloaded the app, the 'Download Complete' notification will pop one last time. Otherwise, proceed to the next step.
  6. Go to Settings and then tap More.
  7. Tap Application Manager, and then All tab.
  8. Scroll to and tap Download Manager.
  9. Tap Clear Cache.
  10. Tap Clear Data, then OK.
  11. Redownload the app one more time.
Email your problems

For the last couple of years I've been providing free support online. So, if you have problem with your Android phone, feel free to send your emails at harold@droidista.com. I will answer your questions and provide solutions to problems as long as I can.


 

Need Help?

There are three easy ways to get help:
1. email me at harold@droidista.com
2. join the Smartphone Support community where I often hang out
3. talk to me through the chat widget at the lower-right corner of this page or by visiting this page.


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