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Troubleshooting Problems on Messaging Service Blocks for Samsung Galaxy S5 Verizon variants

By: Grace Gajetes-Hisona | Thursday, July 3, 2014

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We offer this content, particularly for Verizon owners of Samsung Galaxy S5 who are having problems relevant to picture or video messaging, in which they are unable to receive messages or download applications on their device.

The following are recommended methods/workarounds to deal with picture/video messaging problems on Verizon Galaxy S5 devices.

Getting started:

1. Verify your account for possible data blocks. In this case, you will need to check out My Verizon-> Plans & Services and review your account status.

2. Verify the messaging blocks settings on your device. It could be that a Call & Message Blocking feature is activated and is somehow causing some messaging issues on your device.

3. Make sure you are in a Verizon coverage area. Doing so will ensure the problem is not due to wireless Internet service availability.

4. Verify iMessage is unregistered on your device. Try to deactivate iMessage and see if the  problem persists. There are cases of Galaxy S5 messaging problems that are tied to the iMessage app registered on their mobile phone numbers.

5. Turn off or disable Airplane/Standalone mode on your GS 5 handset. This is recommended especially when your device is not able to make or receive phone calls and unable to use any data services while the Airplane/Standalone mode is enabled.

6. Be sure to turn on data on your Galaxy S5. Do do this, tap Apps from any Home screen, tap Settings -> More Networks -> Mobile Networks, and then tap Mobile data to enable it. If the box next to this option is checked, then it indicates Mobile data is turned on. Otherwise, tap on it to check.

7. Check your data usage settings and make sure you have not exceeded the data limit yet. You can also change data usage cycle, set mobile data limit and mobile data warning, view configurations for View Data Usage by App as well as Restrict Data Usage by App on your device.

8. Reboot your phone. Turn the device OFF and ON. Just press and hold the Power button, tap Restart and then tap OK. Or you can just remove the battery from the phone for 30 seconds and re-insert the battery when the time elapsed. That will do the same.

9. Make sure you are entering the correct number of your contact/recipient when sending a text/picture message. Be sure to enter the correct 10-digit mobile number or email address of your recipient.

10. Check the size of the message you are trying to send and make sure it does not exceed the maximum file size. Maximum file size for video or picture messages varies from device to device.

Hints:
  • Maximum files size that can be sent from an email to a device is 3MB.
  • Any message over 350KB that is sent to the device will be reduced to be under 350KB before delivery. This means that if a device sends a 500 KB file to another device with a lower file size limit, the file to be sent is reduced to a file size that receiving device is capable to handle.
11. Verify the available memory on the device. Tap Apps from any Home screen, go to Settings and then select Storage. Finally, check the Available space from the Device memory or SD card section.

12. Check for any available software update for your device and update the device software version when necessary. Typically, firmware updates are rolled out to fix certain issues, including messaging problems on the Galaxy S5.

13. If the above methods still won't do any good, then check the device in a safe mode. This puts your phone in a diagnostic state, thus allowing you to determine if a third-party application is causing the problem. Safe Mode temporarily disables all apps that have been installed via Google Play. This will help you isolate the problem and determine what really is causing it to occur on the device.

14. Perform a hard reset. This would be the last resort, if problem continues after performing the prior methods. You have to remember though that performing a factory data reset removes all your customized contents including Google account, System and app data, app settings, downloaded apps, music, pictures and videos. Because of this, it is recommended to backup these files first before you initiate a factory data reset.

Majority, if not all Samsung device issues have been resolved through a factory data reset. But considering its downside, this method has to be the last option to try on.


 

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