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How do I Delete all my Personal Information from my Samsung Galaxy S5?

By: Harold Hisona | Saturday, April 15, 2017

Your Samsung Galaxy S5 enables you to delete all of your personal information from the device (the memory card is not affected). This feature lets you ensure your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use.

Your personal information cannot be recovered after using this feature. Please save any personal information you need to your computer prior to using this feature.

How to delete all your personal information from your Samsung Galaxy S5

Here’s how to delete all of your personal information from your device:

  1. From the Home screen, touch Apps  .
  2. Touch Settings  .
  3. Touch Backup and reset  .
  4. Touch Factory data reset.
  5. Read the information provided, and then touch Reset device.
  6. If you have a security lock enabled on the device, you will be prompted to enter the lock information before proceeding.
  7. Touch Delete all to delete all information and downloaded applications.

The process may take a few minutes while your device removes your personal data and restores the Android™ platform to its original state. You can reinstall any downloaded or purchased applications from Google Play™ Store.

How to remotely delete all personal information in your Galaxy S5

Google™ offers an application that lets you track your Android device's location, and it lets you reset the device's memory remotely. This application is available at google.com/android/devicemanager. Both Location services and the erase feature must be enabled and active on the device.

To turn on the remote factory reset on the device:

  1. From the Home screen, touch Apps  .
  2. Touch Google Settings  .
  3. Touch Android Device Manager.
  4. Touch Allow remote lock and erase.
  5. Touch Activate.
  6. From your computer, sign in to the website using the Google Account associated with the device you want to locate.
  7. Click Accept to allow the location data to be sent to Google.
  8. An interactive dialog box displays in the top-left corner.
  9. Click Erase .
  10. Click Erase again to confirm deletion.

I hope these tutorials help.

How do I Uninstall, Disable, and Hide Applications on my Samsung Galaxy S5?

Applications that you installed on your Samsung Galaxy S5 can be uninstalled. Preloaded (or system) applications on your device can be turned off or disabled. You can also hide applications from the Apps menu.

Below are some of the procedures you can find useful in managing your apps.

How to Uninstall Applications from your Galaxy S5

Using the Apps Menu

From the Home screen, touch Apps  > More options > Uninstall/disable apps. Touch  next to the application you would like to uninstall, then touch Uninstall.

Using the Application Manager

From the Home screen, touch Apps  > Settings  > Applications  > Application manager. If necessary, swipe to the DOWNLOADED tab. Touch the application in the list. Touch Uninstall > Uninstall. Applications preloaded on your device cannot be uninstalled, but you can uninstall any updates you have applied by touching Uninstall updates > OK.

How to Hide Applications in your Galaxy S5

You can hide applications in the Apps menu. This does not uninstall or disable them. It only removes them from view.

From the Apps menu, touch Apps  > More options > Hide apps. Mark the applications you want to hide, and touch Done.

How to Turn Off Applications in your Galaxy S5

You can turn off or disable certain preloaded (or system) applications on your device. Once turned off, the application will be hidden and will no longer be accessible until it is turned on.
From the Home screen, touch Apps  > More options > Uninstall/disable apps. Touch  next to the application you would like to turn off, then touch Disable.

A message may warn you about turning off built-in applications; touch OK to proceed. Before the application can be turned off, any updates will be uninstalled and replaced with the factory default version; touch Reset to proceed.

How to Turn On Applications in your Galaxy S5

Using the Apps Menu

You can turn on disabled applications from the Apps menu. Touch Apps  > More options > Show disabled apps. Mark the applications you want to turn on, and touch Done.

Using the Application Manager

The Application manager also lets you turn on disabled apps. Touch Apps  > Settings  > Applications  > Application manager. Swipe to the TURNED OFF. tab at the top of the screen. Touch the app you wish to turn on, and then touch Turn on.

I hope this helps.

Samsung Galaxy S5 "Unfortunately, Messages has stopped" error occurred after Marshmallow [SOLVED]

By: Harold Hisona | Wednesday, July 13, 2016

The following is the transcript of the conversation with me and one of the readers of my blog who contacted me due to a certain issue that occurred  to her phone after the Android 5.0.1 Marshmallow update. The problem she had was represented by an error "Unfortunately, Messages has stopped."

I provided her some troubleshooting procedures and she confirmed one of them was able to fix the problem. Read on how the problem was fixed.

Problem: "Hi Harold. I am hoping you'd respond to this message as I badly need your help and there's no one I could turn to online. The reason why I prefer online support is because I have to travel at least 50 miles to get my phone checked and I don't know how many hours I would have to wait. 

The problem is that there is this error message that keeps popping up--"Unfortunately, Messages has stopped." It shows up whenever I open texts or try to compose one. This just started and I already rebooted my phone countless times without any results. 

My phone is a Samsung Galaxy S5, which has been with me for over a year now. Does it mean I have to upgrade to a new device or is there something I can do to fix it?

Help me please." -- Janice

Reply: Hello Janice. I am sorry you're having a hard time reading or composing a message but it seems to me like it's only a minor app issue. I need to know more about your phone and the problem so I'll be asking you a couple of questions. I hope you can answer them as soon as you can while I'm still online.
  • Did your phone update to a new firmware recently?
  • Have  you installed third-party messaging apps (ones you can download from the Play Store)?
Janice: Hello Harold. Thank God you replied. Yes, there was an update that got downloaded to my phone and I think it was the so-called Marshmallow and I am using the messaging app that came with the phone. 

Reply: Ok great. I think the new update has something to do with this problem. More often, system caches get corrupted when a new firmware is installed or some of them may not be compatible with Marshmallow. We need to clear these caches so try to follow the steps below. Don't worry, none of your files will be deleted.
  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.
Please try this first.

Janice: I tried that but the phone turns on to the home screen every time. I can't see anything that says wipe cache partition.

Reply: You might be doing it the wrong way. Try this, press and hold the Volume Up key first and then press and hold the Home key and then the Power key. It should boot in recovery mode when do it like this.

Janice: Oh thanks. I got it to boot in the screen with black background and did try to wipe the cache partition. The phone rebooted back to the home screen after that and when I open the messages app, the error is still there. What do I do next?

Reply: That's great. Now, let's try another procedure. This time, I want you to clear the cache and data of the Messages app itself.
  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose Messages.
  6. Tap Clear cache.
  7. Tap Clear data and then OK.
Janice: Thank goodness! It's fixed! Wow. Thank you so much! How can I repay your kindness, Harold?

Reply: That's good to hear. I'm glad to be able to help you, Janice. Your gratefulness is enough for me. Have a great day!

Hey guys. This is just one of the cases I've received and I'm currently communicating with my readers who also reported their problems. If you have a concern about your phone, whatever it is, just email me at droidista.com@gmail.com. I will respond. Or, you may use the chat widget at the bottom right corner of the page.

Quick fix for Samsung Galaxy S7 "Unfortunately, Messages has stopped" error

By: Harold Hisona | Sunday, June 19, 2016

Hey guys. There were quite a lot of Galaxy S7 users who contacted me about the error message "Unfortunately, Messages has stopped," so I will provide a rather short troubleshooting that would help you fix this problem.

Based on experience, this issue is most likely a minor app problem, which can be fixed without visiting a tech shop. Just follow these steps and you should be alright:
  1. Reboot your phone if it's the first time you're seeing the error.
  2. Clear the cache and the data of the Messages app.
  3. Boot your Galaxy S7 in safe mode to see if the error shows.
  4. Wipe the cache partition especially if it started after an update.
  5. Perform the master reset as it's probably a firmware issue.
  6. If all else fails, let the technician fix it for you.
Now, let me explain briefly the importance of those steps mentioned above.

Why do I need to reboot my phone to fix the error?

If the error occurred for the first time, we don't really know if it's just a minor glitch, an issue with the app or a serious firmware problem. So, we have to assume that it's a simple glitch that affected the Messages app on your Galaxy S7. Therefore, it's necessary to reboot your phone once or twice if you haven't already. After all, a reboot can fix minor firmware and hardware glitches.

Why is it necessary to clear the cache and data of the Messages app?

The error "Unfortunately, Messages has stopped" specifically mentions the name of the app that crashes. If you've already done the reboots and the issues remained, then it's time to reset the app itself to rule out the possibility that the problem has something to do with the configuration, corrupt caches or data. Just go to Settings and then Application Manager and find Messages. You can then delete the caches and data from there.

Why do I have to boot my phone in safe mode?

Booting your device in safe mode will temporarily disable all third-party apps. Some of them are connected to the stock messaging app on your Galaxy S7. Since we don't know if one of those apps is causing the problem, we need to disable them all together and see if the error still shows up. If so, then you can proceed with the next two procedures, otherwise, you just have to find the app that's causing the problem and uninstall it.

Is it really necessary to wipe the cache partition?

Yes. At least, before you do the master reset. System caches get corrupted all the time especially after firmware updates. So, you need to delete them so that the new system will create new caches that are compatible with it.
Boot your phone in Recovery Mode and choose 'wipe cache partition' option.

Why do I need to reset my phone when the problem is only with one app?

The master reset is your last resort. After you did everything I cited above and the problem still shows up, then you really need to reset your phone as it is more likely a firmware issue. The thing is you have to go through the hassle of backing up every bit of data you don't want to lose. Once you're ready, boot your device in recovery mode and choose 'wipe data/factory reset' to give your phone a fresh start.

There you go! I hope that this very simple troubleshooting guide can help you. This goes to Galaxy S7 owners from both Smart and Globe. If you guys have other issues, don't hesitate to contact me at droidista.com@gmail.com.

Starmobile Up HD Troubleshooting & Repair Guide

By: Harold Hisona | Saturday, January 9, 2016

This page will contain all problems, issues, solutions and troubleshooting guides for Starmobile Up HD. We will update it regularly so that it will be easier for you to find solutions for your problems. If you're reading this now, then you must be looking for ways to fix whatever issue you have with your phone. Read on to see if we published posts that may have addressed your concern. For future reference, you may want to bookmark this page to make it easier to find.

We are here to help. In fact, we've been providing free online support for almost 4 years now. If you have problems with your Android device, you can always contact us via droidista.com@gmail.com or you may leave a comment below providing all necessary details about your problem.

Basic Troubleshooting 

Battery. This is the main power source of your device. It is located at the back underneath the main cover and is removable; meaning, you can replace it on your own if damaged. If your phone won't turn on or charge, this is probably the first thing you should check if it's properly mounted. Or, you may try using a different battery to know if you need to replace the old one.

Power Key. This is the main switch of your phone. Without it you cannot lock the device or turn on or off. When stuck, the phone will enter a boot loop and vibrates every few seconds. You can get in from being stuck by pressing it multiple times but if the issue persists, it could be that it's already damaged and needed replacement. You may service it on your own but remember, accessing the Power key will void the warranty as you will have to unscrew the secondary cover that holds the motherboard and other components in place.

Screen. You may see it as one component but the display of your phone is consist of a screen for display and a digitizer that makes touch screen possible. The latter is on the outer layer while the former is safely mounted on the phone's frame. When you see a crack on the screen and the touch screen is gone, the digitizer is the one that needs replacement. However, if the crack is accompanied by discoloration of the screen, it's more likely that the AMOLED display has also been damaged. Good news is both are replaceable.

Back Camera. This is the main or default camera of your device which is located at the back of your phone underneath the main housing. If photos taken by your phone looks fuzzy or if there is a line that runs through them, the lens may need to be replaced but not the entire camera assembly. If it's having a difficult time focusing on the subject, make sure you remove the protective film from the lens. It's on the outside so you can just place a small piece of scotch tape over the lens and pull it off.

Starmobile Up HD Problems

The following are the problems you may encounter if you own a Starmobile Up HD. Just click on the link to read the post.
Error Messages
  • How to fix "Unfortunately, Contacts has stopped" error
  • How to fix "Unfortunately, the process com.google.process.gapps has stopped"
  • How to fix "Unfortunately, Google Play Store has stopped" on Starmobile Up HD
  • How to troubleshoot Starmobile Up HD that shows "No SIM Card" error
  • How to fix "Unfortunately, Gallery has stopped" error 
  • How to fix "Unfortunately, Settings has stopped" error
  • How to fix "Unfortunately, Messages has stopped" error
  • How to fix "Sorry, unable to login to Facebook" error
  • Starmobile Up HD shows “Not Registered On Network” Error
  • Fix the "Unfortunately, Process.com.android.phone has stopped" error
  • Starmobile Up HD shows "Camera failed" error, here's how to fix it
  • Fix "Unfortunately, Clock has stopped" error
  • How to fix "Unfortunately, Gallery has stopped" on Starmobile Up HD 
Hardware Problems
  • How to fix Starmobile Up HD that won't turn on
  • Not Charging Problem and Troubleshooting
  • Display Problems and Troubleshooting
  • Camera Problems and Troubleshooting 
  • How to fix overheating problems
  • How to fix random reboots / restarts
  • How to fix quick battery draining issues on Starmobile Up HD
  • How to fix screen flickering issue
  • How to fix microSD card problems
  • How to fix unresponsive screen
  • Fix Starmobile Up HD that doesn't have audio in headphones
  • How to fix earpiece that's not functioning
  • How to fix loose charging port
  • How to fix soft keys that won't respond 
Firmware Problems
  • How to fix your Starmobile Up HD with sluggish performance
  • Starmobile Up HD Shuts Down / Turns Off Automatically And Won't Come Back On
  • How to troubleshoot Starmobile Up HD that's freezing & unresponsive
  • How to fix Starmobile Up HD that keeps rebooting on its own
  • How to solve slow performance issues with Starmobile Up HD
  • How to make sluggish Starmobile Up HD run faster
  • How to fix a Starmobile Up HD with apps that keeps crashing
  • How to fix Starmobile Up HD that freezes when app is opened
  • What to do with Starmobile Up HD that's stuck on boot logo
  • Starmobile Up HD Settings service keeps crashing
  • How to get Starmobile Up HD out of Safe Mode 
Connectivity Problems
  • How to fix Starmobile Up HD that can't connect to Wi-Fi
  • Fixing Starmobile Up HD Bluetooth Problem
  • How to fix Starmobile Up HD that can't get connection from mobile data network
  • Starmobile Up HD internet connection keeps dropping and reconnecting
  • How to fix various Wi-Fi issues with Starmobile Up HD
  • How troubleshoot various mobile data problems on Starmobile Up HD 
Service Problems
  • How to fix most common email problems with Starmobile Up HD
  • Troubleshoot Starmobile Up HD that cannot send or receive SMS or text messages
  • How to fix Starmobile Up HD that can't send or receive MMS or picture messages
  • Starmobile Up HD text messages aren't in order, how to fix it
  • How to fix Starmobile Up HD that can't get good service 
App Problems
  • Starmobile Up HD cannot download apps from the Play Store
  • Here are the most common Play Store errors Starmobile Up HD owners encountered
  • Fix Gmail app that keeps crashing on Starmobile Up HD
  • How to fix a Starmobile Up HD that freezes when YouTube is opened
  • Starmobile Up HD lags when using Google Maps
  • How to fix Starmobile Up HD that can't open the Facebook app
  • Suddenly Facebook Messenger crashes on Starmobile Up HD
  • Chrome keeps crashing on Starmobile Up HD [Solution]
  • Angry Birds Go won't open on Starmobile Up HD after Lollipop update
  • Avast Mobile Security & Antivirus makes Starmobile Up HD slow
  • How to fix Skype that keeps crashing & freezing on Starmobile Up HD
  • Starmobile Up HD lags when Twitter for Android is opened
  • Google Play Store runs very slow on Starmobile Up HD
We hope that this little guide can help you. Leave a comment if you have issues and we'll get back to you as soon as we can or email us at droidista.com@gmail.com.

Effective solutions to do if apps on your Galaxy S5 keeps crashing [troubleshooting guide]

By: Harvey Hisona | Friday, August 7, 2015

If you've been using your Samsung Galaxy S5 for some time now, it's highly likely that one of your apps had, one way or another, stopped working or crashed on you. While some may experience the problem randomly, others may find it find quite common in their digital life. If you are looking for effective solutions to fix this issue, keep reading! 

An important thing to know about apps is the fact it's a product that requires regular care from its developers. Most users may not realize this but an app crashing on one device may not necessarily have the same reason when it crashes on another phone. There are a few things that we need to consider if we want to determine what is the specific reason why certain apps in our phone crash, freeze, or stop working.


Popular and profitable apps tend to be well maintained because developers have the motivation to keep their product in top shape. Let's face it, a huge number of app developers build their products for profits. If their venture turns out to be unrewarding, whether in terms of number of users or monetary returns, they may simply leave their app to wither. This happens a lot. In fact, there are thousands of apps in Google Play Store that no longer receives updates from developers for years. If you happen to install one of these un-updated apps, there's a big chance that it will start showing problems sooner or later.


We always recommend that you invest time and effort in picking your apps, especially if you are trying to get one from unheard of or little-known developers. Reading reviews for an app may seem mundane but it's a very good tool to use in deciding whether or not to install an app. If you find a lot of previous users who installed it ranting or giving negative impressions, you should think twice before installing the said app.

If you have already installed an app and it keeps on crashing, uninstalling it may be your best bet. However, if you don't want to remove an app and try to resolve the issue first, you can follow these solutions:

Uninstall app updates

Periodic updates are aimed at fixing known bugs, preventing anticipated glitches, changing/adding app features and user interface, or enhancing user experience. In some rare cases though, new updates are the cause of problems themselves. If you experience an issue after installing an app update, uninstalling it is often the most effective solution. To uninstall an app update, just follow these steps: 
  • Go to Settings
  • Tap Applications
  • Select Manage Applications. 
  • Tap the All tab. 
  • Tap the name of the app in question. 
  • Tap Uninstall updates button. 

Clear the S5's cache partition

In order to load apps efficiently, your S5 stores app-related information in a special section in the internal memory called cache partition so they can be accessed faster without generating them again every time. Sometimes, the stored cache can get outdated resulting to slow loading time, freezing, or crashing. The best way to prevent this from happening is to ensure that the phone uses up-to-date cache all the time. This is a least known Android maintenance tip and only a few users actually do them regularly. Doing this is also an effective solution for app-related problems so we recommend that delete the cache partition right away when noticing the initial signs of an app trouble. This is a safe procedure to do as this won't delete any of the personal data stored in your phone.

The steps are provided in this post.

Contact app developer

Uninstalling updates and deleting the cache partition are only effective if the reason for the app problem is on your phone. However, if the problem is code- or programming-related, which means they are the developer's fault, your only chance of resolving it is by letting the app makers know. There are two ways to do this: one is by contacting the developers directly, or by posting a review for the app. Proactive developers regularly monitor reviews of their product in Google Play Store so if you're lucky, you may be able to communicate your specific problem to them that way.

That's it for now. Keep watching for more informative posts from us. Thanks for reading!

Diagnose hardware issues on a Samsung Galaxy S5 using the service menu [Troubleshooting guide]

By: Harvey Hisona | Monday, August 3, 2015

Troubleshooting your Samsung Galaxy S5 can sometimes become a hassle especially if you don't know what to do. While most users encounter software problems, there are a few instances that hardware may be to blame. Common hardware issues usually discussed in many forums include, but not limited to, battery drain, unresponsive touchscreen, lag, and slow performance issues. These problems often result to a phone replacement request or repair.

Any average user would rather have someone check their phone for them, or better still, simply get it replaced instead of having to spend time worrying what to do next. While we recommend such action, we in Droidista also feels that you deserve to know what is wrong with your device by checking or diagnosing the issue first hand. Fortunately, there's a handy and free way to do just that before deciding whether or not to ask for a replacement device or send the phone to a local electronics shop. You only need to pull up the service menu in your phone and access the appropriate option to know what is specifically wrong with your hardware.

Now, before you proceed, you should know that the service menu is intentionally hidden by manufacturers from end-users for a reason. This menu is designed for technicians and engineers so they can do their job efficiently. Another reason is that some codes can do modifications to the phone like wipe everything off, or change some parameters that may negatively impact user experience. If you don't know what you are doing, do not dial any code!

The usual way to access the service menu is done by simply opening your phone's dialer app and tapping *#0*#. Other codes are used for other service functions.

Below is a list of codes to diagnose hardware issues on a Samsung Galaxy S5 using the service menu. Keep in mind that some service menu codes are specific to a carrier so they may not work on another S5 from another vendor. Some carriers also block access to the service menu so if nothing happens when you dial *#0*#, you're out of luck.

Here are other codes for non-hardware diagnostic tasks:

Thanks for spending your time reading our blog and keep watching for more helpful Android tips and tricks in our upcoming posts!

Need Help?

There are three easy ways to get help:
1. email me at harold@droidista.com
2. join the Smartphone Support community where I often hang out
3. talk to me through the chat widget at the lower-right corner of this page or by visiting this page.

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